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Med Spa Front Desk Coordinator
Job
Ethos Aesthetics + Wellness
Somerville, NJ (In Person)
$57,200 Salary, Full-Time
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Job Description
Position Summary The Front Desk Coordinator is responsible for owning the operational flow of the clinic from patient arrival through departure. This role serves as the hub of the clinic, ensuring an exceptional patient experience while maintaining operational excellence, schedule efficiency, membership engagement, and inventory accuracy. Key ResponsibilitiesPatient Experience & Front Desk Operations Manage all patient check-in and check-out processes. Provide exceptional customer service and create a welcoming environment. Answer phones, respond to inquiries, and assist patients with scheduling needs. Maintain accurate patient records and documentation. Scheduling & Revenue Optimization Schedule appointments and manage provider calendars. Rebook patients according to treatment plans and clinic protocols. Monitor daily schedule utilization and fill open appointment slots. Support clinic initiatives to improve patient retention and treatment plan compliance. Payment & Membership Management Collect and process payments accurately. Educate patients on membership options and benefits. Manage membership enrollments, renewals, freezes, and cancellations. Support treatment plan conversions and patient retention initiatives. Ensure memberships are utilized as a retention and treatment planning tool rather than a discount program. Inventory & Supply Management Conduct routine inventory counts and maintain accurate inventory records. Monitor inventory levels and place supply orders as needed. Receive, unpack, label, and organize incoming inventory. Ensure proper stock rotation and expiration date management. Clinic Operations Execute opening and closing procedures according to company standards. Maintain clinic cleanliness, organization, and presentation. Ensure all operational policies, procedures, and compliance standards are followed. Coordinate daily clinic flow to support providers and maximize efficiency. Communicate operational concerns and opportunities for improvement to leadership.