Spa Front Desk Receptionist

Spa Front Desk Receptionist 52 Pulaski Street, Altmar, NY 13302 $17

• $19 an hour
• Part-time $17
• $19 an hour
• Part-time

TAILWATER LODGE

Set on the scenic banks of the Salmon River, Tailwater Lodge, part of the Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there's something for everyone. Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently hiring a Part-Time Spa Front Desk Receptionist. This position offers approximately 10-20 hours per week and is ideal for someone who enjoys providing exceptional guest service in a relaxing spa environment.

Job Duties:

(include, but not limited to) Warmly greet and assist guests with check-in, billing and check-out process Receive incoming telephone calls promptly and politely, practicing proper phone etiquette Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests Accurately book, change and cancel spa appointments Be highly knowledgeable about all spa retail products and assist guests with spa retail purchases Conduct tours of the spa facilities for potential guests when requested by management Possess a thorough sales knowledge of all spa services, rates and retail product costs Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests Make reminder phone calls to guests about their appointments as requested Regularly check the relaxation lounge and locker rooms for areas that will need tidying up Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc. Accurately promote and provide detailed descriptions of retail products, sales and special promotions Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested guests at reception desk Keep Spa Reception Desk and lobby reception areas immaculate Must have open availability, including weekends Protect the privacy of all guests and handle with discretion any information they may provide to the spa Maintain a presence of calm composure, even in the most stressful situations Work diligently to support the Tailwater Spa hospitality and team philosophy throughout the facility Comply with all departmental and company policies Maintain personal appearance and grooming standards consistent with the management's standards Maintain accurate Tailwater Spa information through daily use of email and other forms of communication

Qualifications:

Two Years Front Desk Experience Excellent telephone etiquette and communication skills Must be Warm, enthusiastic and hospitable personal manner Good organizational skills and detail orientation Previous experience in working with the public both in person and by telephone Confidence and experience in dealing with guest relations and complaints

Become Part of Our Team and Enjoy:

Paid Sick Time for all employees Paid Time Off for Full Time Employees 401K with

Employer Matching GO Hilton Team Member Travel Rewards Pay:

$17.00

• $19.

00 per hour

Benefits:

401(k) matching Employee discount Paid time off Ability to

Commute:

Altmar, NY 13302 (Required)

Work Location:

In person