Front Desk Receptionist/Office Assistant

Job Title:

Bilingual Front Desk Receptionist / Office Assistant Job Summary Toudaotang Carle Place is seeking a friendly, professional, and organized Bilingual Front Desk Receptionist / Office Assistant to join our growing wellness and beauty team. As the first point of contact for clients, you will play a key role in delivering exceptional customer service, managing appointments, supporting daily operations, and helping create a welcoming environment for every guest. This position is ideal for someone who enjoys working with people, has strong communication skills in both English and Chinese, and is interested in beauty, wellness, and customer service. Responsibilities Welcome clients and provide a warm, professional first impression Answer phone calls, text messages, and online inquiries Schedule, confirm, and manage appointments using Vagaro booking software Assist clients with check-in, check-out, membership enrollment, and package purchases Process payments and maintain accurate client records Support daily office and front desk operations Maintain cleanliness and organization of reception and waiting areas Coordinate with therapists and staff to ensure smooth customer flow Follow up with clients regarding appointments, promotions, and customer satisfaction Assist with social media inquiries and basic administrative tasks Qualifications Bilingual in English and Chinese (Mandarin preferred) Previous customer service, front desk, hospitality, spa, salon, medical office, or administrative experience preferred Strong communication and interpersonal skills Comfortable using computers, email, Microsoft Office, Google Workspace, and scheduling software Ability to multitask in a fast-paced environment Friendly, professional, and team-oriented attitude Sales experience or membership sales experience is a plus Benefits Competitive hourly pay Performance bonus opportunities Employee discounts on services Professional training and career advancement opportunities Positive and supportive team environment

Job Types:

Full-time, Part-time Pay:

$18.00 - $22.00 per hour

Schedule:

8-10 hour shift Day shift Weekend availability preferred

Work Location:

240 Voice Road, Carle Place, NY 11514

Pay:

$18.00 - $22.00 per hour

Benefits:

Relocation assistance

Work Location:

In person