Full-Time Veterinary Receptionist

Small, privately-owned hospital looking for motivated, full-time receptionist to build a career and future with! Do you love animals? Do you love people just as much? Are you at home behind a keyboard? Great at multitasking? If so, apply! We are a growing private practice in the Capital District of New York looking to add a receptionist to our team. The Delmar Animal Hospital operates Monday through Friday, 8am to 5pm. We are a general practice that has provided care for cats and dogs in our area since 1950. Our hospital's model honors the principles of fear-free practices and cooperative care. We are a cornerstone in our community and help provide care and aide to our neighbors. This position is critical to the success of the clinic. The Veterinary Receptionist is direct representation of the clinic to the public. A positive attitude, strong work ethic, and compassionate problem-solving are crucial.

Necessary Skills :

Compassion and sensitivity : Ability to be sensitive to an ill pet, as well as its concerned owner. Customer service skills : Ability to provide friendly, efficient service to patients in-person, as well as on the phone. Interpersonal skills : Ability to feel comfortable dealing with patients, staff, and others. Technology skills : Ability to operate office technology such as computers, phones, copiers, various computer & mobile apps. Mental and physical stamina : Ability to stay calm and positive when handling a nervous, defensive client or a busy, hectic schedule. Organizational skills : Ability to manage office operations such as taking messages, scheduling appointments, etc. Active listening & attention to detail: Strong listening skills are necessary to understand and follow veterinarians' and veterinary technicians' instructions. Attention to detail is imperative. Problem solving : You must be able to identify and solve problems. Critical thinking : This skill will allow you to determine what your options are.

Focus :

You'll have to remain calm and on task in what is often a busy and even chaotic environment with numerous distractions.

Resilience:

Not all of our customers are having their best day when here, even if unrelated to their pet. You must be able to have compassion and patience with clients in many various emotional states.

Team work:

We have an incredible team and wonderful clients. Not everyone is the same or handles things the same way. You need to be able to adapt to those you're with. Everyone is treated with respect and professionalism, at the very least.

Duties :

Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments. Answer phone calls, which involves answering questions and screening and scheduling appointments. Handle incoming and outgoing mail and email. Enter data into a computerized patient database. Process credit card payments and prepare bank deposits. Assist with pet supply purchases such as pet food, supplements, and grooming items. Compassionately & professionally assist clients with scheduling, paying for and checking in for euthanasia. Maintain the cleanliness of our work space. Perform clerical duties.

Requirements:

Comfortable talking on the phone, using email, and messaging with clients. Technological literacy and skill. Strong communication skills. At least 1 year of customer service experience.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Application Question(s): Are you available to work 40 hours a week in the office?

Experience:

Customer service: 1 year (Preferred)

Veterinary:

1 year (Preferred)

Work Location:

In person