Front Office Receptionist

Sana Physical Therapy, PLLC is hiring! Based in beautiful East Aurora, we are looking for a candidate to join our amazing team of health and wellness professionals. Prior office experience in medical, physical therapy, spa, or gym/fitness required. The Front Office Receptionist provides excellent customer service to patients and clients as front line support for our physical therapy, and wellness center. The duties also include clerical responsibilities that provide support to the operations of the practice.

JOB DUTIES

Perform technical and clerical duties in a fast paced environment Responsible for scheduling clients for classes and appointments.

Performs pre-visit planning:

Schedules, confirms appointments, and performs follow up on missed appointments. Compiles information and maintains patient record in Electronic Medical Record (EMR) system. Daily collections of payments and accurate record keeping Alerting therapist to Initial Evaluations, Re-Evals, renewal of RX through the computer Customer Service and greeting clients in a courteous manner Perform a broad variety of office support functions Update and maintain accurate client charts Responsible for cleanliness and orderliness of SANA Work with Billing Manager to provide necessary documentation Work with the clinical staff to ensure quality patient care and services are provided Respect and maintains patients confidentiality Maintains effective communication to foster a service attitude and to cooperatively provide the highest quality service to the community. Assures that patients perceive our value through an environment of mutual confidence, trust, high ethics, and respect. Perform regularly all duties listed on the Front Desk Daily Checklist Other duties as assigned by your supervisor

EQUIPMENT

Ability to operate and do routine maintenance on computer, copy machine, calculator, fax machine, credit card machine and other necessary office equipment

EDUCATION, TRAINING AND EDUCATION

High School diploma

WORK TRAITS

Ability to manage time and energies in an efficient and effective manner Ability to deal with people of all levels of intellectual and professional backgrounds Ability to set priorities in front of multiple requests Ability to analyze problems and consistently follow through Confidentiality towards patients and co-worker Courteous telephone etiquette

PHYSICAL REQUIREMENTS

Occasional lifting up to 40 pounds Bending to replace supplies on lower shelves Routine cleaning

Laundry Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Retirement plan

Medical Specialty:

Physical & Rehabilitation Medicine Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person