Front Desk Receptionist

We are seeking a detail-oriented and personable Front Desk Receptionist with strong knowledge of insurance processes to join our team. This role is the first point of contact for patients and plays a critical role in ensuring smooth front office operations, including insurance verification and billing support. Key Responsibilities Greet and check in patients in a friendly and professional manner Answer phone calls, schedule appointments, and manage calendars Verify patient insurance eligibility and benefits prior to appointments Obtain and process referrals, authorizations, and pre-certifications Collect co-pays, deductibles, and outstanding balances Enter and update patient information accurately in the system Assist with billing inquiries and communicate insurance coverage details to patients Maintain organized records and ensure HIPAA compliance Coordinate with clinical and billing staff to ensure accurate documentation Qualifications High school diploma or equivalent (associate's degree preferred) 1-3+ years of front desk or medical office experience required Strong knowledge of insurance verification, authorizations, and billing processes Experience with EMR/EHR systems and scheduling software Familiarity with major insurance providers (commercial, Medicare, Medicaid) Key Skills Excellent communication and customer service skills Strong attention to detail, especially with insurance information Ability to multitask in a fast-paced environment Problem-solving skills for handling insurance-related issues Professional demeanor and reliability Preferred Qualifications Experience in a physical therapy, medical, or specialty clinic Bilingual (Spanish or other language) is a plus. Must be proficient in Mandarin & English.

Pay:

$16.00 - $22.00 per hour

Benefits:

Flexible schedule

Education:

Associate (Required)

Experience:

Front desk: 1 year (Preferred) Medical receptionist: 1 year (Preferred)

Language:

English (Required) Mandarin (Required)

Location:

Flushing, NY 11355 (Required) Ability to

Commute:

Flushing, NY 11355 (Preferred)

Work Location:

In person