HR Front Desk Associate

Fast Hiring Process - Join Our Team Next Week!

Job Description:

Major Home Health Care Agency located in Queens, NY is seeking a highly professional and friendly Front Desk Associate to join its team. The ideal candidate will have prior experience in a front desk or customer service role, with a strong focus on providing excellent customer support and maintaining a welcoming environment. As the first point of contact for its home health aides, this person will play a crucial role in ensuring smooth operations and a positive experience.

Responsibilities:

Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process. Facilitate successful front desk operations for high-volume office. Receive incoming calls and coordinate with back-end staff to fulfill aide's requests. Uphold quality control policies and procedures to increase aide's satisfaction. Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions. Process documentation and troubleshot discrepancies to build aide's rapport. Explain benefits and recommendations to maximize aide's retention. Improve customer service waiting times to mitigate complaints. Resolve aide's inquiries, questions and concerns to consistently offer quality service and meet performance goals. Deliver prompt service to prioritize aide's needs. Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office. Ensure all work is conducted in accordance with company compliance policies and procedures. Provide the highest standard of customer service in every engagement, upholding the company's commitment to excellence.

Qualifications:

Proven experience as a front desk associate, receptionist, or in a similar customer-facing role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to handle stressful situations with professionalism.

Languages required:

Cantonese and Mandarin.

Computer skills required:

MS office.

Benefits:

Competitive salary Health benefits Paid time off Positive and supportive work environment If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Health insurance Paid time off

Language:

Mandarin (Required) Cantonese (Required) English (Required)

Work Location:

In person