Lead Spa Receptionist August Moon Spa at

La Tourelle Inn Ithaca, NY Pay:

$20-$22 per hour, based on relevant experience

Job Type:

Full-time August Moon Spa is seeking a warm, motivated, and dependable hospitality professional to join our team as a full-time Lead Receptionist at August Moon Spa. We provide thoughtful, personalized service in a therapeutic spa environment, welcoming local guests and visitors to the Finger Lakes. Our reception team is central to the guest experience, from the first phone call to the final checkout. We're looking for someone who genuinely enjoys connecting with people, takes pride in their work, and brings initiative, sound judgment, and natural leadership qualities to a busy front-desk environment. You'll work closely with our Spa Assistant Manager and Spa Director to support daily reception operations, guide fellow team members, and help maintain an exceptional guest experience. Previous spa experience is not required. We value strong hospitality skills, a willingness to learn, and the curiosity and confidence to take on new challenges. We're seeking someone interested in becoming a long-term member of our team, with the intention of remaining in the position for at least one year and opportunities to grow professionally over time. Our Workplace Culture We take pride in a positive, supportive workplace where kindness, mutual respect, clear communication, and teamwork shape how we care for guests and one another. You'll collaborate with fellow receptionists, spa leadership, massage therapists, estheticians, and departments across the La Tourelle property. Responsibilities Welcome guests and provide warm, attentive, professional service throughout their visit. Manage phone, email, and in-person reservations, accurately coordinating services, provider availability, and guest preferences. Handle guest check-in, checkout, payments, gift certificates, and retail purchases. Develop thorough knowledge of our treatments, enhancements, products, and promotions to help guests choose options that suit their needs. Proactively review the appointment book, identify scheduling concerns, and communicate opportunities to improve appointment flow. Maintain accurate guest records and clear communication with colleagues, including thorough shift handoffs. Respond confidently and thoughtfully to guest questions and routine concerns, involving management when appropriate. Serve as a knowledgeable resource for fellow receptionists, offering guidance on reservations, procedures, and guest service. Assist spa leadership with training and onboarding new reception team members. Help maintain consistency in front-desk procedures, service standards, and communication across shifts. Complete opening, closing, and daily procedures with accuracy, independence, and initiative. Help maintain clean, well-stocked, welcoming reception areas, locker rooms, and guest amenities. Share practical suggestions with spa leadership to improve guest experiences and daily workflow. Qualifications Previous experience in hospitality, guest services, reception, or another customer-facing environment is required. Experience assisting with training, coordinating front-desk operations, or demonstrating leadership in a previous position is preferred. A warm, personable communication style and genuine enjoyment of working with people. Excellent customer service and written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to prioritize during busy periods. Confidence learning and using reservation software and payment systems; Meevo experience is a plus. Strong independent judgment, resourcefulness, and a proactive approach to problem-solving. Dependability, punctuality, and the ability to take ownership of assigned responsibilities. Sound judgment, discretion with guest and employee information, and a collaborative attitude. A willingness to learn, accept feedback, and grow professionally. Evening and weekend availability is required. Schedule and Pay Full-time, approximately 35-38 hours per week. A regular schedule that includes daytime, evening, and weekend shifts. Starting pay of $20-$22 per hour, based on relevant experience and qualifications. Eligibility for annual performance-based wage reviews. Benefits Health insurance options for eligible full-time employees. Paid time off. Retirement savings plan, subject to eligibility requirements. Employee discounts on spa services and retail purchases. Property-wide discounts, including hotel stays and food at the lounge. Opportunities to receive complimentary spa treatments as a practice guest during service-provider training, based on training needs and availability. To Apply Please submit your resume and a brief cover letter describing your relevant hospitality or reception experience, availability, and what interests you about joining August Moon Spa.

Work Location:

In person - Ithaca, NY 14850

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Employee discount Paid time off Parental leave Professional development assistance

Work Location:

In person