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Front Desk Receptionist (Bilingual Spanish)
Job
New York Psychotherapy and Counseling Center
Jackson Heights, NY (In Person)
$40,560 Salary, Full-Time
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Job Description
Company DescriptionCelebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at
Productivity BonusMedical, Dental, and Vision Insurance is Paid for by
Greet and welcome clients and visitors directing them appropriately upon arrivalCheck clients in and out on electronic health record systemAnswer phones, take messages, and transfer calls as neededPerform general office duties inclusive but not limited to scanning, faxing, and making copiesSchedule appointments for clients and conduct outreach as determined by managementAssist with processing referrals and intake related scheduling appointments for clientsProvide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient schedulingProvide daily scheduling outreach and regularly submit summary reporting dataProcessing of prior authorizations and obtain the required approval for medicationsFacilitate Medical Records requests in compliance with state regulatory guidelinesElectronically store, accurately record patient information into EMR systemProvide support to all interdisciplinary teams, including clinical and medical staffMaintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulationsAssist with opening and securely closing the clinic when requiredPerform other duties as assigned by Senior Clerical Staff, Management, Program Administration and LeadershipPerform other duties based on operational needs to provide a positive client experienceQualificationsMust be Bilingual in English and SpanishHigh School Diploma or equivalent is required1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is requiredMust be proficient in MS Office (Outlook, Word, and Excel)Must have the ability to learn new softwarePossesses the personality and demeanor to work with difficult clientsMust be detail-oriented and have the ability to multi-taskMust be a team playerThrives under pressure in an outpatient client environment1 form of picture ID (non-expired)Unexpired passport: ORDriver's License AND Social Security Card;
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at
NYPCC:
We Pay Down Your Student Loans!Productivity BonusMedical, Dental, and Vision Insurance is Paid for by
NYPCC 100
%Paid Time Off and Company Paid HolidaysAnnual Rate Increases403B Retirement Plan with Company MatchContinuing Education Opportunities AvailableProfessional Development through NYPCC AcademyAmazing Workplace CultureNYPCC Health and Wellness Events Job DescriptionThe Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.Greet and welcome clients and visitors directing them appropriately upon arrivalCheck clients in and out on electronic health record systemAnswer phones, take messages, and transfer calls as neededPerform general office duties inclusive but not limited to scanning, faxing, and making copiesSchedule appointments for clients and conduct outreach as determined by managementAssist with processing referrals and intake related scheduling appointments for clientsProvide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient schedulingProvide daily scheduling outreach and regularly submit summary reporting dataProcessing of prior authorizations and obtain the required approval for medicationsFacilitate Medical Records requests in compliance with state regulatory guidelinesElectronically store, accurately record patient information into EMR systemProvide support to all interdisciplinary teams, including clinical and medical staffMaintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulationsAssist with opening and securely closing the clinic when requiredPerform other duties as assigned by Senior Clerical Staff, Management, Program Administration and LeadershipPerform other duties based on operational needs to provide a positive client experienceQualificationsMust be Bilingual in English and SpanishHigh School Diploma or equivalent is required1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is requiredMust be proficient in MS Office (Outlook, Word, and Excel)Must have the ability to learn new softwarePossesses the personality and demeanor to work with difficult clientsMust be detail-oriented and have the ability to multi-taskMust be a team playerThrives under pressure in an outpatient client environment1 form of picture ID (non-expired)Unexpired passport: ORDriver's License AND Social Security Card;