Receptionist / Office Assistant

Position Description:

Eastern Applied Research Inc is a WNY based organization that provides industrial test equipment, and support of that equipment, throughout North America. We are currently looking to add a receptionist / office assistant to provide professional support to clients, prospects, and our service team. An associate in this position has the opportunity to increase responsibilities and develop into various roles within the company. Qualified candidates will have professional communication skills (both phone and written).

Primary Activities:

Receive incoming phone calls and direct to appropriate personnel Accurately track service requests calls to ensure follow-up Assist in maintaining the accuracy of customer database Prepare monthly mailings to clients and make follow-up calls Develop quotations for in-house laboratory customers General office tasks; ordering supplies, filing, etc as needed Additional tasks as needed with potential of expanded role

Requirements:

Minimum 2-year degree in relevant field or 3+ years experience in similar role Professional communication skills with experience on phones; handling incoming calls as well as making calls to prospects and current clients required Proficient in Word and Excel Reliable transportation to/from office U.S. Citizen CRM Software experience beneficial but not a requirement Bi-lingual not a requirement but a plus; (English and Spanish)

Hours:

We are currently hiring as a part-time position, 20-25 hours per week at 4-5 days. The potential to increase into a full-time position will be available if responsibilities increase.

Salary:

Base salary provided will be competitive and an incentive package may be offered in the future for specific tasks/goals.

Job Type:

Part-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person