A busy, upscale medical aesthetics and wellness practice in Merrick is seeking an experienced, polished, and highly motivated Front Desk Lead to join our team. This is more than a traditional receptionist position . We are looking for someone who can take ownership of the front desk, deliver an exceptional patient experience, drive bookings and sales, and help keep the practice organized and running efficiently. The ideal candidate is proactive, confident, highly organized, and comfortable balancing exceptional patient care with the sales and operational responsibilities of a growing aesthetics practice. Responsibilities Manage the front desk and oversee the daily patient experience Answer phones, texts, emails, and appointment inquiries professionally and promptly Schedule appointments and strategically maximize the appointment book Follow up with new leads and convert inquiries into booked appointments Educate patients on services, treatment options, packages, memberships, and promotions Confidently sell memberships, packages, medical-grade skincare, and retail products Drive rebooking, patient retention, and ongoing relationship building Confirm appointments and proactively help reduce cancellations and no-shows Process payments and maintain accurate patient and front-desk records Maintain patient information within EMR and scheduling systems while protecting confidentiality and HIPAA compliance Support providers and management with patient flow and daily practice operations Maintain a polished, organized, and professional reception environment Help the team achieve monthly sales, membership, booking, and retention goals Provide an elevated patient experience from the initial inquiry through checkout and follow-up Our Ideal Candidate Has prior experience in a medical spa, medical office, plastic surgery, dermatology, luxury beauty, hospitality, luxury retail, or membership-based business Is confident with sales and comfortable discussing pricing, packages, memberships, and treatment options Has excellent communication and follow-up skills Is polished, professional, personable, and comfortable working with a high-end clientele Is extremely organized, dependable, and detail-oriented Can multitask and prioritize in a fast-paced environment Takes initiative and identifies what needs to be done rather than waiting to be directed Understands the importance of patient retention, rebooking, and relationship building Is comfortable working alongside clinical providers and supporting an efficient patient flow Has a positive, accountable, team-oriented attitude Must have flexibility to work evenings and Saturdays Experience in medical aesthetics, plastic surgery, dermatology, or a similar patient-facing aesthetic environment is strongly preferred. Familiarity with aesthetic treatments such as neurotoxins, dermal fillers, medical-grade skincare, IV therapy, and body contouring is a plus. We are looking for someone who wants to become an important part of a growing aesthetics practice and who takes pride in creating an exceptional patient experience while contributing to the success of the business. Please submit your résumé along with a brief note describing your relevant experience and why you would be a strong fit for this position.

Pay:

$25.00 - $30.00 per hour

Benefits:

Flexible schedule

Work Location:

In person