Receptionist - 2008269 On-site Food Housing and Stability Full time 2008269 White Plains, New York, United States Overview Application Share this job SVGs not supported by this browser.

Description Position Title:

Receptionist Reports to:

Program Director Department:

Preserving Housing Office:

HomeBase Status:

Full Time (Non-Exempt)

Salary:

$17.04 -$19.24 per hour, this is a non-exempt hour position based on a 35 hours work week. The Receptionist is responsible for delivering consistent and professional service to customers with social service needs via telephone, in person, e-mail or other forms of communication. The Receptionist will assess and refer customers to appropriate services. Customer needs range from requests for simple information to complex cases with multiple needs requiring research, advocacy and crisis intervention. The Receptionist will also perform data entry operations and assist the case managers with tasks as assigned by the supervisor.

Duties and Responsibilities:

1. Answer incoming calls on assigned schedule, assessing caller's needs and making accurate referrals as necessary. 2. Develop working knowledge of homelessness prevention and human services network in order to help customers effectively access services. 3. Follow up with customers to determine if referral resulted in needs being met. 4. Input data collected by customer to provide community resource planning and needs assessment. 5. Assess and respond to customer needs using active listening skills, conversational intent and a high level of empathy. 6. Support service delivery in instances of both local, and regional disaster/emergency services activation. 7. Additional duties and/or responsibilities as may be assigned by the supervisor. Requirements Qualifications Education and/or experience required: HS Diploma, some college, bi-lingual English-Spanish preferred Skills, Licenses, and/or competencies required: Excellent interpersonal and communication skills; strong organizational and computer literate Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law. Apply for this job This website uses cookies to improve user's experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy . Cookies settings Accept all Decline all