Receptionist

Description Appleseed Community Mental Health Center, Inc. - Ashland, OH Full-time | Monday-Friday schedule | No weekends | PTO (32+ days annually) Flexible scheduling | Monthly bonus opportunities | PSLF eligible | PTO (32+ days/ annually)

Schedule:

M, W, TH, F 8

30-5pm, Tuesdays 11:30-8:00pm Be the welcoming face that helps people take their first step toward support. At Appleseed, our Receptionists play an essential role in creating a positive experience for every client, family member, and community partner who walks through our doors or calls for assistance. This position is more than answering phones—it's about helping individuals feel welcomed, supported, and connected to care. We're looking for someone who is organized, compassionate, professional, and able to thrive in a fast-paced behavioral health environment while balancing multiple responsibilities throughout the day. Why you'll love working at Appleseed Supportive team environment with approachable leadership Meaningful work that directly impacts your community Stable daytime schedule with work-life balance Opportunities for growth and advancement within the agency Collaborative atmosphere across clinical and administrative teams What you'll do Greet clients and visitors in a courteous, welcoming, and professional manner Answer and route incoming phone calls to appropriate staff and departments Schedule, cancel, and reschedule appointments while maintaining accurate records Notify clinical and medical staff of client arrivals Collect and receipt payments while maintaining accurate financial documentation Update client demographic, insurance, and financial information as needed Make appointment reminder calls and assist with gathering required information Process referrals and coordinate scheduling for clinicians and medical staff File, retrieve, and maintain confidential client records Support front office operations through clerical and administrative assistance Maintain professionalism and confidentiality in accordance with HIPAA regulations Assist with special projects and additional office duties as assigned What we're looking for Strong customer service and communication skills Ability to multitask and stay organized in a busy office environment Professional demeanor and ability to work with diverse populations Comfortable working with phones, computers, scanners, copiers, and office systems Ability to handle confidential information with professionalism and discretion Team-oriented mindset with flexibility and adaptability

Preferred:

Experience in a medical, behavioral health, or human services setting Previous receptionist, scheduling, or administrative support experience Requirements Minimum of 2 years of clerical, administrative, or computer-related education and/or experience Proficiency in Microsoft Word, Excel, and basic computer systems Ability to maintain confidentiality and follow HIPAA regulations Successful completion of background check and pre-employment drug screening Ability to lift up to 20 lbs. Ability to complete required de-escalation training provided by the agency Benefits & Perks Medical, dental, and vision coverage 403(b) retirement plan with employer match Paid time off (32+ days annually): Minimum 2 weeks vacation 6 self-care days 8 sick days 8 paid holidays Employee Assistance Program & wellness app In-house pharmacy access Annual performance-based pay increases Pet insurance Supportive and mission-driven workplace culture Join a team that values both the work—and the people doing it. Appleseed Community Mental Health Center, Inc. is committed to providing equal employment opportunities to all individuals. Employment decisions are based on qualifications, merit, and organizational needs. We are a drug-free workplace, including marijuana. All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening.