Front Desk Receptionist We are seeking a friendly, dependable, and organized Front Desk Receptionist to join our team. The Front Desk Receptionist is responsible for providing excellent customer service while efficiently handling daily front desk operations. Responsibilities Greet guests and provide friendly, professional customer service. Check guests in and out of the hotel accurately and efficiently. Answer phone calls, respond to guest questions, and assist with reservations. Handle guest requests, concerns, and complaints professionally. Maintain accurate guest records and paperwork. Keep the front desk and lobby clean, organized, and presentable. Communicate effectively with housekeeping and management regarding room status and guest needs. Monitor room availability and assist with assigning rooms. Maintain confidentiality of guest information. Follow hotel policies, procedures, and safety standards. Assist with basic office duties and other tasks as needed. Help with folding, organizing, and maintaining clean laundry when needed. Keep supplies organized and notify management when inventory is running low. Qualifications Excellent customer service and communication skills. Strong organizational and time-management skills. Ability to stay calm and professional in a busy environment. Reliable, punctual, and able to work independently. Comfortable working with paperwork and maintaining organized records. Basic computer and phone skills. Ability to multitask and prioritize responsibilities. Professional and friendly attitude. Previous hotel, hospitality, or customer service experience is preferred but not required. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry light-to-moderate items. Ability to fold, sort, and organize laundry. Ability to maintain a clean and organized work area.