Front Desk Receptionist/Scheduler

Job Overview At Hometown Family Dental, we are seeking an energetic and detail-oriented Front Desk Receptionist/Scheduler. In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing appointment scheduling, patient check-in and check-out, and administrative support. Your proactive approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This position offers an exciting opportunity to contribute to high-quality patient care while developing valuable skills in dental office management. Duties Greet and welcome patients as they arrive at the office Answer and manage incoming phone calls in a professional and friendly manner Check and respond to voicemails in a timely manner Review incoming faxes and route patient, office, and specialty correspondence appropriately Schedule, confirm, and reschedule patient appointments as needed Help fill openings in the schedule and keep the daily schedule organized Send patient referrals to specialists as directed Send medical consults and follow up on correspondence when needed Communicate with patients regarding appointment times, forms, referrals, and general office information Check patients in and update basic patient information as needed Assist with appointment confirmations and follow up calls Keep the front office and waiting room clean, organized, and welcoming Work closely with the clinical and front office team to support daily office flow Help maintain a positive patient experience from check in to check out Skills Proven experience in office administration or front desk reception within healthcare settings such as clinics or dental offices preferred, but not required. Exceptional customer service skills paired with professional phone etiquette and effective communication abilities Ability to verify insurance benefits accurately and perform insurance verification procedures Knowledge of HIPAA regulations to ensure patient confidentiality and data security at all times Bilingual abilities are highly desirable to serve diverse patient populations effectively Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment Join our team where your organizational skills and compassionate approach will make a meaningful difference in patients' lives. We value dedicated professionals committed to delivering outstanding service while supporting efficient clinic workflows.

Pay:

$17.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Free parking On-the-job training Paid time off Retirement plan

Work Location:

In person