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Veterinary Receptionist - Biller
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Animal Clinic Northview
North Ridgeville, OH (In Person)
$40,596 Salary, Full-Time
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Job Description
Animal Clinic Northview is looking for a compassionate, detail-oriented Veterinary Billing Coordinator to join our team. This role is so much more than processing invoices — you are one of the final interactions our clients have before leaving the hospital, and your ability to provide clear communication, empathy, professionalism, and accuracy makes a lasting impact. We are seeking someone who thrives in a fast-paced veterinary environment, enjoys helping people, communicates confidently, and can multitask while maintaining exceptional attention to detail. Our ideal candidate is positive, dependable, team-focused, and passionate about delivering outstanding client service. Why Animal Clinic Northview? Animal Clinic Northview is a trusted multi-service veterinary hospital offering general practice, rehabilitation, advanced care, reproduction services, and 24/7 emergency medicine. As part of COVE Animal Health, we are committed to supporting our teams with strong leadership, growth opportunities, and a collaborative culture centered around compassionate patient care. What You'll Do Welcome and assist clients with professionalism and compassion Review, explain, and process invoices accurately Receive and process payments, credits, refunds, and adjustments Prepare and explain estimates for veterinary services Review medications and discharge instructions with clients Process surgery consents, treatment forms, hospitalization paperwork, and euthanasia documentation Answer phones and assist with billing questions and client concerns Handle sensitive client interactions with patience and professionalism Support emergency situations and urgent client needs as they arise Cross-train within all reception department functions Maintain accurate records and attention to detail in a fast-paced environment Work collaboratively with doctors, technicians, assistants, and reception teams Help maintain a positive, drama-free, team-oriented culture What We're Looking For Previous veterinary, medical office, customer service, or billing experience preferred Strong communication and interpersonal skills Comfortable discussing invoices, medications, and treatment plans with clients Ability to multitask and remain calm under pressure Excellent organizational skills and attention to detail Positive attitude and strong teamwork mindset Comfortable working evenings, rotating Saturdays, holidays, and emergency situations Ability to stand for extended periods and assist with pets as needed Schedule Full-Time (36+ hours weekly)