Receptionist

Receptionist Meadow Falls of Rocky River Rocky River, OH Job Details Full-time 23 hours ago Qualifications Employee onboarding Accounts receivable Purchase orders Long term care experience Maintaining an organized workspace Operations management Achieving HIPAA compliance Phone communication Expense management Maintaining patient confidentiality Greeting customers Regulatory compliance HIPAA Filing Administrative experience High school diploma or GED Personnel records management Invoice payment processing Financial record maintenance Organizational skills Clerical experience Productivity software Office management Onboarding process management Associate's degree Communication skills Technical Proficiency Entry level Office experience Client interaction via phone calls Full Job Description Position Summary The Receptionist / Business Office Manager serves as the first point of contact for residents, families, visitors, and vendors while providing essential administrative and business office support. This role is responsible for maintaining a welcoming and professional frontdesk environment, supporting financial and administrative operations, and ensuring compliance with assisted living policies and procedures. Key Responsibilities Front Desk & Customer Service Greet residents, families, visitors, and vendors in a warm, respectful, and professional manner Answer and direct incoming phone calls appropriately Maintain a signin/signout log for visitors per policy Assist residents and families with general inquiries and direct concerns appropriately Maintain reception area organization and professionalism Business Office & Administrative Functions Manage daily business office operations, including filing, documentation, and record maintenance Assist with accounts receivable, billing support, and resident financial documentation Process invoices, purchase orders, and expense tracking as assigned Support payroll, staffing documentation, and onboarding paperwork as directed Maintain staff and resident records in compliance with privacy and confidentiality requirements Compliance & Documentation Ensure adherence to assisted living regulations and company policies Maintain secure and organized records related to residents, finances, and staffing Assist leadership with audits, surveys, and Plan of Correction documentation as needed Support confidentiality and HIPAA compliance at all times Collaboration & Communication Work closely with Executive Director, Director of Nursing, and leadership team Communicate professionally with vendors, corporate contacts, and external agencies Support positive family relations and resident satisfaction initiatives Qualifications High school diploma or equivalent (Associate degree or Business Office experience preferred) Previous experience as a receptionist, administrative assistant, or business office role preferred Assisted living, healthcare, or senior living experience strongly preferred Strong organizational skills and attention to detail Excellent communication and customer service skills Proficiency with office software (Microsoft Office, electronic systems) Ability to maintain confidentiality and work independently Professional, welcoming demeanor What We Offer Competitive pay Supportive leadership and team environment Stable, meaningful role serving seniors Opportunity for professional growth in assisted living administration Residentfocused, missiondriven workplace