Front Desk Associate

Front Desk Associate Wiggle Butt Inn Stow, OH Job Details Part-time From $15 an hour 22 hours ago Qualifications Bilingual Customer service English Phone etiquette Full Job Description Wiggle Butt Inn is seeking a highly motivated and a customer-oriented individual to join our team as a

Customer Service:

First Impressionist. As a First Impressionist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills. Experience within the pet industry and dog handling is preferred. This is not a sit at a desk job, it is hands on and requires transport of dogs as well as some pet care. Our office hours during the week are 7:30-10:30am and 3:30-6:30pm. Saturday hours are 8am-12pm and Sunday 3-5pm Responsibilities include:

• Handle inbound and outbound calls from customers, addressing their inquiries and resolving any issues they may have
• Provide accurate information about our services to customers
• Check in and check out including processing payments for services
• Analyze customer needs and recommend appropriate solutions or services
• Maintain customer records and update information in the database including vaccinations
• Follow up with customers to ensure their satisfaction with our services
• Collaborate with other team members to resolve complex customer issues
• Uphold company policies and procedures while delivering exceptional customer service
• Maintain a high level of professionalism and phone etiquette at all times
• Transport guests to and from their accommodations.
• In afternoon shift, administering medication and dinner to guests while ensuring cleanliness.

Skills:

• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to analyze customer needs
• Ability to multitask and prioritize tasks effectively
• Exceptional customer service skills with a focus on building positive relationships
• Strong attention to detail and accuracy in data entry
• Ability to work well in a team environment Join our team as a First Impressionist and make a positive impact on our customers' experience.

Apply today to start your rewarding career!

Job Type:

Part-time Pay:

From $15.00 per hour Expected hours: 6 per week Application Question(s): We are currently hiring for a weekend position. Saturday 8am-12pm and Sunday 3-5pm. Answering "yes" ensures you're available these hours.

Work Location:

In person