Front Desk Associate Pine Springs Health Bend, OR Job Details Full-time $19 - $23 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Retirement plan Qualifications Teamwork HIPAA Medical records Typing Health information management Associate's degree Full Job Description Overview Are you looking to be a part of a highly performing, compassionate team and wanting to gain health care knowledge or to advance your career in the higher health care fields? Join a team where your voice, and supporting your career goals matter to us. You'll have the unique opportunity to gain strong healthcare experience, and provide input to improve processes as needed. We're an innovative independent healthcare practice, and we're searching for an accountable and adaptable Front desk receptionist to join our team. If you're excited by the idea of working at a practice where your professional goals and input matter to us, this role is for you! As an essential member of our care team, you'll deliver compassionate, personalized care to our patients. By often being the first point of contact with patients and coordinating their care along alongside the rest of the team, you'll play a key role in ensuring the smooth and efficient operation of our clinic. This is more than just a job; it's an opportunity to help be a part of a great team, and your contribution will be critical in our ongoing success. Position Summary The Front Desk Representative supports the clinic in front office, Health IT/Patient Coordination, and payment collection. The overall focus of this position is to ensure high quality customer service and engagement. This role reports directly to the Front office supervisor and will collaborate with clinic leadership team on deliverables, initiatives, and process improvement. This position will be responsible for maintaining efficient processes, orderly lobby, and collaboration with staff to ensure smooth patient care. Core Job Responsibilities Front office Greeting patients as they enter the clinic. Answering phone calls, scheduling appointments, and documenting messages appropriately for the care team. Scheduling appointments, rescheduling, handling/notifying patients of No Shows Checking in patients for their appointments and ensuring that all information is collected and entered accurately into the practice management system. Checking out patients and aiding to coordinate any follow up care. Maintain a clean and orderly lobby area. Billing and Payment Collection Utilizing the portals to obtain accurate registration information. Collecting payments and posting them in EPIC Coordination between Billing and patients to answer patient questions. Reporting monthly to leadership team on trends and outcomes Document Management Sorting, editing, labeling and properly routing all incoming faxes to the appropriate sections of a patient's chart Scanning, faxing, and sending all physical media to the appropriate locations Ensuring all patient agreements are signed and current, scanned IDs and Insurance cards are up to date Handling all incoming and outgoing record requests Supporting Job Duties Comply with all policies, procedures, guidelines, and workflows. Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation. Protect individually identifiable health information per HIPAA regulation. Proper and timely documentation within patient records Provide high-quality customer service escalate issues to leadership as needed. Why Join Us?

Your voice matters:

Be part of a company where your opinion matters. You are not just a cog in the wheel, but you get to help evaluate processes and contribute towards optimizing them.

Career Growth:

We work with you to support your professional development and career goals.

Supportive Team Atmosphere:

Collaborate with a close-knit, dedicated team that values open communication and shared success.

What We're Looking For:

Experience:

1-5 years of customer service experience preferably in healthcare in an outpatient Primary Care setting, Comfort with electronic health record system, Epic EMR experience a bonus. In lieu of healthcare experience, an undergraduate degree counts.

Education:

Associates degree with minimum of 2 years of office experience, or Undergraduate degree with accounting focus.

Skills:

Strong communication skills, proficiency in typing, attention to detail, and the ability to juggle multiple responsibilities with ease. Full proficiency in touch-typing without viewing the keyboard is required. Ability to transcribe & format telephone calls efficiently. Proficient in MSOffice including Outlook, Word, Excel and Teams.

Team Player:

Someone who thrives in a collaborative environment and is eager to contribute to building something great.

Benefits:

Health Insurance Dental Insurance IRA with an employer match Paid time off A supportive, growth-focused work environment

Job Type:

Full-time Schedule:

8 hour shift Day shift Monday to

Friday Education:

Associates degree Bachelor's degree

Work Location:

In person Ability to Commute to Bend, OR 97701 (Required)

Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person