Front Desk Associate

As the Front Desk Associate at West Coast Strength, you'll be the go-to person for creating a positive first impression and delivering a high-quality experience for our members. This role is ideal for someone who has a passion for fitness, enjoys interacting with people, and can handle a variety of tasks efficiently. You'll play a key role in maintaining our reputation as a top-tier gym by balancing customer service, sales, and facility upkeep with a can-do attitude and a professional approach.

Key Responsibilities:

1.

Engaging Customer Service:

Provide a friendly and professional welcome to all members and guests, ensuring they feel valued from the moment they step into the gym. Be attentive and present at the front desk, ready to assist, check in guests, and handle inquiries with a positive demeanor. 2.

Proactive Sales and Member Engagement:

Lead tours for potential members, highlighting what makes our gym stand out, and assist with new member sign-ups. Drive sales of products and services, including food, drinks, supplements, and apparel, by understanding member needs and offering suitable options. 3.

Facility Maintenance and Cleanliness:

Ensure the gym is always clean, organized, and inviting - a reflection of our high standards and commitment to excellence. Manage cleaning schedules and tasks efficiently, ensuring a well-maintained facility at all times. 4.

Team Collaboration and Support:

Work closely with the Membership and Operations Coordinator to ensure seamless operations and excellent member experiences. Participate in a structured training process, gaining the skills and confidence needed for success in the role.

Performance Metrics:

Performance will be evaluated based on customer service quality, sales achievements, facility maintenance standards, and overall contribution to the gym's operations.

Qualifications:

High school diploma or equivalent; further education or experience in customer service, sales, or related field is a plus. A genuine interest in fitness and an understanding of gym operations.

Position Title:

Front Desk Associate Skills:

Strong communication and customer service skills. Ability to multitask and maintain composure in a fast-paced environment. Sales aptitude with a focus on meeting member needs. Cultural Fit (IMPORTANT): Our culture is more than just a concept; it's the heartbeat of our gym. We are seeking someone embodies our core values of helping others, striving for excellence, embracing growth, learning from setbacks, and upholding integrity in every action. As the ideal candidate, you will:

Champion Our Community Spirit:

Understand and actively participate in fostering the unique, diverse community that sets our gym apart. Your actions and attitude should inspire both members and staff to feel connected, respected, and valued. Lead with

Passion and Purpose:

Demonstrate a genuine passion for fitness and a commitment to disrupting the industry in all the right ways. Your enthusiasm should be contagious, motivating others to engage fully in our gym's mission. Be a Role Model for

Growth and Learning:

Embrace our 'grow or die' ethos by continuously seeking personal and professional development. Your willingness to learn from mistakes and push boundaries will be critical in leading our team and members to new heights. Uphold Excellence in

Service:

Reflect our dedication to being the best gym in all your interactions. Excellence isn't just a goal; it's a standard that you set and meet consistently, ensuring that every member's experience is nothing short of outstanding. Integrity in

Every Action:

Make decisions and take actions that align with our high standards of integrity. Your role is pivotal in maintaining the trust and respect of our members and staff, reinforcing the integrity that is a cornerstone of our gym's identity. In this role, you will not just be performing tasks; you will be an integral part of a team that values innovation, community, and excellence. Your contribution will directly impact our ability to stand out and make a difference in the lives of our members and the broader fitness community.

Pay:

$15.50 - $20.00 per hour

Benefits:

Employee discount

Work Location:

In person