Front Desk Associate (Spanish Bilingual) Summer Position

Front Desk Associate (Spanish Bilingual) Summer Position Allentown, PA Job Details Part-time $12

• $14 an hour 1 day ago Benefits Snacks provided Employee discount Food provided Qualifications Some college Spanish Customer relationship building Phone communication Sanitation Lead generation Key Performance Indicators Prospecting Appointment scheduling Clean workspace maintenance Spanish Cash handling Restaurant experience Technical Proficiency Entry level Retail sales Customer complaint resolution Client interaction via phone calls

Full Job Description Benefits:

Employee discounts Free food & snacks Free uniforms Bonus based on performance Are you passionate about dogs or want to learn more about the dog wellness/grooming industry? We are primarily looking for a Front Desk Associate who is bilingual (Spanish) and who is able to work on weekends and potentially a few half days on Tuesday/Friday during the summer. This is meant to be a summer position so the ideal candidate is a college or high school student. Pay is hourly but there are additional financial incentive bonuses based on performance (membership sales, product sales, service sales).

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus sales bonuses Merit-based pay increases Complimentary service membership About the

Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who works well with others and is friendly, outgoing, and likes to meet new people and pups.

Tasks:

Drive membership sales through health and wellness education Drive key performance indicators

• average ticket price and rebook ratio
• through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer
• responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices
• keep the reception area clean and presentable Perform other tasks and duties as assigned by the

Scenter Manager Skills and Abilities:

Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to speak Spanish (not a requirement, but would definitely be a bonus) Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards