Job Overview We are seeking a friendly, organized, and compassionate Veterinary Receptionist to join our veterinary team. The Veterinary Receptionist serves as the first point of contact for clients and their pets, providing excellent customer service while supporting the daily operations of the veterinary practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a calm, professional, and caring demeanor. Essential Duties and Responsibilities Greet clients and their pets warmly and professionally, both in person and over the phone. Schedule appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs. Answer incoming phone calls, respond to emails, and address client inquiries in a timely manner. Maintain accurate client and patient records, including updating contact information and medical files. Check patients in and out for appointments, procedures, and other veterinary services. Process payments, prepare invoices, and manage client accounts accurately. Communicate appointment reminders, follow-up instructions, and other important information to clients. Assist with prescription refill requests and coordinate with veterinary staff as appropriate. Maintain a clean, organized, and welcoming reception area. Communicate effectively with veterinarians, veterinary technicians, assistants, and other team members to ensure smooth patient care. Handle client concerns and complaints with empathy, professionalism, and discretion. Recognize urgent situations and promptly notify the appropriate veterinary team member. Follow practice policies, confidentiality requirements, and established safety and sanitation procedures. Perform additional administrative and clerical duties as assigned. Qualifications and Skills Previous customer service, receptionist, or administrative experience preferred. Veterinary or animal care experience is a plus. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work effectively in a busy environment. Basic computer proficiency and the ability to learn veterinary practice management software. Professional, dependable, and courteous demeanor. Compassion for animals and the ability to interact sensitively with pet owners. Ability to remain calm and empathetic when working with distressed clients or urgent patient situations. Ability to work collaboratively as part of a team. Physical Requirements Ability to sit or stand for extended periods. Ability to move throughout the clinic as needed. Ability to occasionally lift or carry supplies weighing up to 25 pounds, if required. Ability to work in an environment where animals may bark, vocalize, or display signs of stress. Equal Opportunity Statement We are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made based on qualifications, skills, experience, and business needs, in accordance with applicable laws. How to

Apply:

Interested candidates are encouraged to submit a resume and a brief introduction describing their relevant experience and interest in working in veterinary medicine.

Pay:

$15.00 - $18.00 per hour Expected hours: 15.0 - 22.0 per week

Benefits:

Employee discount Uniform allowance

Work Location:

In person