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Job Description
POSITION SUMMARY
The Wooflands Pet Care Facility at Nemacolin is searching for an organized, caring, and outgoing individual to fulfill the responsibilities of the Receptionist position. Interested candidates must have the ability to perform all front desk functions, including record keeping, reservations for pet stays and grooming appointments, as well as checking pets in and out. The individual in this role must be able to deliver quality customer service to our guests by having great interpersonal skills and professional abilities. This includes having a great skillset in leadership, workplace enthusiasm, determination, willingness to learn, and a genuine interest for pet care operations.
ESSENTIAL FUNCTIONS
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Welcoming guests and their pets as they enter the facility. Facilitate daily activities, group programs, opening and closing procedures. Administrative tasks such as filing, data entry, etc. Provide guests with Lodging, Daycare, Grooming and Training information. Ensure that pets have required vaccines. Communicate with Vet Clinic for lodging pet appointments. Collect daily stats and complete cash handling / bank operations. Determine guest status and inform service provider of their arrival. Handle all calls promptly and courteously, providing accurate information. Post all charges following accounting procedures. Run closing reports and balance bank at end of shift. Sell retail products and assist in monthly inventory. Assist in reaching budget/sales goals through upgrading or upselling services. Maintain accurate status of each guest in-house. Inform supervisor of any front desk problems or questions. Ensure that guests are billed correctly. Follow through with gift certificate, and special promotion redemption. Collect payment on all services and post to the correct account and service. Audit daily accounting activities. Book all grooming and daycare appointments. Keep the Front Desk consistently organized and neat. Review and keep up to date on all department and resort memos. Keep the Lobby area clean and tidy. Deliver messages as required. The schedule includes days, evenings, weekends, and holidays. Other Job duties assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Prior customer service experience required. Sales experience preferred. Appropriate phone etiquette required. Prior knowledge of pet breeds and experience with pet grooming requirements preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast-paced environment. Candidate must be able to speak English. Excellent communication skills. Must possess a valid driver's license. Must be able to speak English. Must be able to work flexible hours including nights, holidays and weekends. Candidate must have a high energy level. In good physical condition. Must be able to sit or stand for long hours. Must be able to lift 40 lbs. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. Craft a Career Defined by Excellence, Growth, and Experience Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention. Professional Development & Recognition Paid training and continuous learning opportunities Leadership development and accelerated leadership pathways Mentorship, coaching, and cross-functional experience Monthly recognition opportunities for associates, leaders, and teams Benefits Designed for Well-Being and Lifestyle Competitive compensation and attractive 401(k) program Medical, dental, and vision coverage available Paid time off Educational and career advancement support Savings across resort dining, retail, spa, and activities Discounted associate meals, dry cleaning, and uniform services Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next. (
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