Front Desk Monitor

The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor . The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.

Position Details:

Schedule:

Monday

• Friday 4pm-12am

Pay:

$15.00/hr.

Successful Candidates Will Have:

Professional attitude and demeanor Respect, accountability, and inclusivity Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations. Ability to respond calmly and professionally to crisis calls and/or walk-ins. Self-determination, motivation, and initiative Ability to apply basic skills for effective written and verbal communication Effective computer skills with proficiency in Microsoft Office Suite Bilingual ability.

Position Requirements:

2 years of related experience. Minimum High School Diploma or GED. Valid driver's license. FBI, Child Abuse, and State Police Clearances or ability to obtain. Why You'll Love Working With Us

• Check Out Our Awesome Benefits! ✨ Comprehensive Health Coverage
• Medical, dental, and vision plans to keep you healthy Employee Assistance Program (EAP)
• Because your well-being matters ❤️ Life Insurance
• Peace of mind for you and your loved ones Short & Long-Term Disability
• We've got your back when life takes an unexpected turn Pension Retirement Plan
• Start earning a pension after just two short years of service 403(b) Retirement Plan
• Begin contributing on day one to secure your financial future Generous Paid Time Off
• Recharge with paid time off days and sick days 11 Paid Holidays
• Extra time to relax, celebrate, and enjoy what matters most 4bw2EY9mfF