Receptionist

Receptionist Glenmede Trust Co - 4.4 Philadelphia, PA Job Details Full-time 17 hours ago Benefits Commuter assistance Health savings account Health insurance Tuition reimbursement Paid time off Parental leave 401(k) matching Qualifications High school diploma or GED Productivity software Customer complaint resolution Full Job Description Empowering Financial Futures. For more than 65 years, Glenmede's independent ownership, innovation and unwavering commitment to our clients have made us a trusted partner for private wealth, endowment & foundation, and investment management clients. Our people are invaluable. Through a team-oriented environment, your knowledge, expertise and varied backgrounds contribute to thoughtful innovation. Our culture fosters opportunities for continuous career growth and development in all areas of the organization. Working at Glenmede, you will experience the infrastructure and resources of a large firm combined with the client and employee focus of an independently owned boutique. This position will be fully in-person, 5 days per week in the office ( Philadelphia, PA ).

OVERVIEW

The Receptionist is responsible for providing a welcoming, white glove and personalized service to clients, employees, and guests. This role involves managing guest requests, providing information, answering phone calls, conference room reservation management, and assisting with various needs to ensure exceptional guest experience.

RESPONSIBILITIES

Client and Guest Assistance:

Greet and welcome clients and guests as they arrive, ensuring a positive first impression. Handle client and guest check-ins and check-outs, ensuring all information is accurate and complete.

Event Planning:

Assist with coordination of in-house and offsite events. Manage visitor registration, nametags, and coat check. Provide backup to event hosts to manage flow of guests.

Reservations Management:

Assist with creating and modifying conference room reservations, including coordinating special requests. Work closely with Dining Services and other members of Office Services to ensure seamless meeting coordination. Stock conference rooms on a regular basis.

Problem Resolution:

Address any client and employee issues or concerns, striving to resolve requests in a timely and professional manner.

Communication:

Maintain communication with internal employees to ensure guest needs are met promptly. Manage front desk email inbox and answer incoming phone calls. Provide backup to Hospitality Manager.

Administrative Duties:

Administrative support to COO, and other administrative duties as needed.

REQUIRED QUALIFICATIONS

High school diploma or equivalent. Previous experience in a customer service or hospitality role. Previous experience in a front desk or concierge role. Proficient with Microsoft Office Suite. Must be able to work flexible hours, including evenings and events.

PREFERRED QUALIFICATIONS

Strong verbal and written communication skills. Exceptional customer service and problem-solving abilities. Ability to multitask and manage time efficiently. Professional demeanor and appearance. Notary Public. Headquartered in Philadelphia, PA, Glenmede has 9 office locations in the US. For further information, please visit http://www.glenmede.com.

Our Benefits Overview:

Competitive health and welfare benefits, including company HSA contributions Numerous voluntary benefit choices available Superior 401k match Tuition reimbursement Company subsidized commuter benefits Generous paid time off, including parental leave Plus more! Glenmede is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to any legally protected characteristics. To learn more about Glenmede's policy on equal employment opportunity, please visit https://www.glenmede.com/equal-opportunity-employer/. •We are not seeking agency assistance with this role. No agencies, third parties, or phone calls, please. Glenmede is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Glenmede via-email, the Internet, or directly without a valid written search agreement will be deemed the sole property of Glenmede, and no fee will be paid in the event the candidate is hired by Glenmede. #LI-Onsite