Front Desk Coordinator- Slater Funeral Service

Landmark is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. As part of the Landmark Funeral Group, this position supports our operating partner, Slater Funeral Service, where this role will be based and contribute day-to-day. At Landmark Funeral Group, we believe in delivering professional, first-class service — every time. Our Front Desk Coordinator plays a vital role in fulfilling that commitment. The Opportunity This position is the first point of contact for the families we serve. The Front Desk Coordinator sets the tone for each interaction by demonstrating communication, kindness, respect for human dignity, hospitality, and compassion. This role blends front desk reception, hospitality, and light administrative coordination. We are seeking someone who naturally asks, "What is the most I can do?" and approaches every task with professionalism and care. What You'll Do Deliver First-Class Family Experience Greet every visitor with warmth, professionalism, and empathy Answer and route calls with clarity and courtesy Maintain a calm, welcoming environment for families and guests Anticipate needs and provide thoughtful hospitality support during services and meetings Communication & Coordination Serve as a communication hub between families and funeral home staff Accurately relay messages and ensure timely follow-up Maintain visitor logs and front office organization Support scheduling and service-related coordination as needed Administrative Support Enter and maintain accurate information in funeral home management software Assist with document preparation and file organization Receive and distribute mail and packages Receive payments and document in management software Maintain office supply levels and front desk materials Professional Standards Uphold confidentiality and respect for sensitive information Maintain a polished, professional appearance Represent Landmark Funeral Group's commitment to dignity and service excellence What You Bring High school diploma or equivalent required 1-3 yrs prior receptionist, customer service, or administrative experience preferred Strong verbal and written communication skills Comfort with computer systems and data entry High emotional intelligence and professionalism in sensitive situations Organized, dependable, and detail-oriented Why Join Us Be part of a mission-driven organization that values people and community Collaborative, supportive team environment Meaningful work that supports families and local communities Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. uqalSOtl7N