Client Relations Duties, 80%: Greet clients and pets by name Answer phones promptly and professionally using a multi-line phone system Screen and route calls to appropriate staff Provide phone shoppers with descriptions of services first, price last Receive and transmit faxes Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required Check medical and computer records for accurate client addresses, phone numbers and e-mails Schedule appointments and surgeries according to hospital scheduling guidelines Make surgery and appointment confirmations calls Answer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases Fill prescriptions and provide routine administration instructions to clients Echo doctors' recommendations when checking out clients Prepare consent forms, estimates/treatment plans and be able to discuss the hospital's financial policies with clients Prepare health certificates, proof of vaccination, lab reports and euthanasia certificates Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, and pain management Maintain a clean, neat reception area and front desk Foster collaborative relationships with other team members and departments Financial Duties, 10%: Enter accurate charges Explain invoices to show value for the care provided, stating all services and products provided before the total Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks Record the end of day financial balances, ensuring they are accurate Know fees for routine services Balance cash drawer at end of day/shift Administrative Duties, 7%: Update reminders Backup computer records according to practice's operating procedures Maintain adequate supply of client education materials in the reception area Prepare forms such as new client registration, medical records, health and vaccination certificates, lab results and euthanasia certificates Review medical records of discharged patients for completeness and accurate charges. Based on your review, refer medical records to a doctor or technician for further review. Schedule rechecks and enter callbacks Ensure treatment, surgery and boarding forms are signed and an emergency number is noted Maintain appointment book and boarding reservations Keep reception desk and waiting room neat and clean Clean up after pets' accidents in the reception area, exam rooms and exterior sidewalks and parking lot Collect specimens that clients bring in for lab analysis, label and take to the lab area. Note the date and time of specimen collection in the appropriate hospital log to ensure they are completed and the client is notified of the results. Place corresponding medical file in appropriate area. Call clients whose pets are overdue for services Purge files according to practice-management policies Determine why the client is inactive and report the reason to the practice manager to identify trends Client Education & Marketing Duties, 3%: Promote ancillary services such as boarding, grooming, obedience training, etc. Have a thorough knowledge of nutrition and flea/tick/heartworm preventatives Mail thank-you, sympathy and welcome cards Promote practice protocols on wellness and prevention

Job Types:

Part-time, Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Employee discount Health insurance Paid time off Professional development assistance

Experience:

Veterinary experience: 1 year (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person