Call Center Receptionist- Bilingual a plus

Call Center Receptionist- Bilingual a plus CCAP Job Category Administrative/Clerical Overview Description CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY

Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility and confirm upcoming appointments. Requirements

REQUIRED QUALIFICATIONS

High school diploma, GED Medical Office Experience Computer knowledge MMR and TB Must be able to clearly present information to patients and employees, be dependable and show initiative Must have excellent customer service skills, including professional telephone manner in conjunction with excellent oral and written / typed communication abilities, for all levels of client interaction Interpreting technical medical terminology

WORK SCHEDULE DEMANDS

The position is full time, part time when specified by the Health Center Director. Evenings may be required. May be required to work in other Family Health Service locations.

CONFIDENTIALITY OF INFORMATION

Full access to client's medical and or computer data including financial / statistical material. Maintains client confidentiality at all levels of interaction in accordance with State and Federal Laws and CCAP policies and procedures.

KEY RESPONSIBILITIES

Answer telephones in courteous professional manner Takes accurate legible phone messages Schedule / Cancel appointments Register and updates patient information Verifies eligibility Pulls and files patient charts when necessary Bilingual / Bicultural Spanish is a plus Other duties as needed.

PHYSICAL DEMANDS/ENVIRONMENT

General office environment: Manual dexterity: operate computer, answer multiple incoming telephone lines, take accurate written / typed messages, and verify all insurance coverage.

Light physical activity:

walking, standing, sitting, bending and stretching and lifting (up to 20 lbs.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to bloodborne pathogens, respiratory diseases, other infectious diseases and other biohazards material requiring universal precautions for medical practitioners. CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training. Our Benefits Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

Monday to Friday Ability to commute/relocate: Cranston, RI 02910: Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person