Front Desk Associate

Job Overview Ocean State School of Gymnastics Center is looking for a friendly, organized, and dependable Front Desk Team Member to join our OSSG family. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors. The Front Desk Team Member is responsible for greeting families, answering questions, assisting with enrollments, managing phone calls and emails, supporting daily office operations, and helping maintain clear communication between families, coaches, and management. Duties Greet students, families, and visitors in a warm and professional manner. Answer phone calls, emails, and parent questions promptly and clearly. Assist families with class information, trials, membership enrollment, billing questions, schedule changes, as well as understanding OSSG programs and policies. Upsell new programs/classes, events and summer camps to all members. Maintain accurate records in the customer management system. Work with coaches and maintain an open line of communication Process payments, update accounts, and assist with invoices when applicable. Support birthday parties, events, camps, and special programs from the front desk Keep the lobby/front desk area clean, organized, and welcoming Follow all OSSG policies regarding safety, confidentiality, and customer communication Qualifications Previous front desk, receptionist, or administrative experience preferred Experience working with children, families, or in a youth activity setting is a plus Strong attention to detail when entering information, taking payments, and updating accounts Ability to handle confidential family, student, and billing information professionally Comfortable learning and using class management software, email, and basic office programs Professional phone etiquette and clear written communication skills Ability to work independently while also being part of a team Ability to handle parent concerns with patience, kindness, and professionalism Comfortable enforcing gym policies in a firm, but friendly way Basic math skills for payments, invoices, and account balances Experience with customer service or sales is a plus Join us as a Front Desk Associate to be the welcoming voice of our organization! Your enthusiasm for organization, communication skills, and dedication to providing outstanding support will make a meaningful difference every day. We value proactive individuals eager to grow their administrative expertise in a vibrant environment.

Pay:

From $16.00 per hour

Benefits:

401(k) matching Employee discount Paid time off

Work Location:

In person