Front Desk Receptionist

Job Title:

Front Desk Receptionist Reports to: Site Manager

GENERAL SUMMARY OF DUTIES

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and creating a positive first impression. This position will be responsible for handling a variety of administrative tasks to ensure the smooth functioning of the front desk and therapy department areas. This position requires flexible hours Monday - Friday between 7:00am - 7:00pm based on scheduling.

Essential Job Functions:

Locate and process referrals at the time of visit. Complete patient check-in and check-out for a specific office location and pod. Schedule follow up appointments at UOI locations/offices. Facilitate appointment scheduling for external referrals. Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures. Collect co-pays and patient account balance and collection balance. Respond to and return phone calls; listen to and return voicemail messages. Print schedules and superbills for next-day provider visits. Batching out at the end of the shift and verifying co-pays with cash collected. Sorting mail/packages presented to front desk and directing to appropriate source, dispersing any incoming faxes to the appropriate source, and monitoring clinical inboxes. Scan documents into the EMR system. Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and therapists, and physicians. Additional duties as assigned by the Manager to meet department needs.

Requirements:

High school diploma or equivalent. At least 1 year of medical receptionist or administration experience preferred. Excellent communication and interpersonal skills. Excellent customer service skills. Knowledge of MS Office and EMR systems/ practice management systems. Knowledge of insurance eligibility and verification. Motivated individual with team approach. Knowledge of third-party billing helpful. Must be able to travel to all sites if/when necessary.