Rose Hill Plantation Property Owners Association (POA)

Position Type:

Full-Time Location:

Rose Hill Plantation, Bluffton, South Carolina Position Overview Rose Hill Plantation Property Owners Association is seeking a friendly, organized, and dependable Front Desk Receptionist to serve as the first point of contact for homeowners, residents, contractors, and visitors. This position plays an important role in supporting daily POA operations and providing excellent customer service to the Rose Hill community. The ideal candidate is a strong communicator who enjoys working with people, can manage multiple responsibilities in a fast-paced environment, and takes initiative and pride in helping others find solutions. This individual should be comfortable handling administrative tasks, processing payments, answering questions, and collaborating with other POA staff to ensure that resident and contractor needs are addressed efficiently and professionally. Key Responsibilities Front Desk & Customer Service Answer incoming phone calls, respond to emails, and assist walk-in visitors in a courteous and professional manner. Direct calls, questions, and requests to the appropriate POA staff members or independently locate information to assist homeowners. Assist homeowners with understanding their accounts and direct account-specific questions to the appropriate staff members when necessary. Assist homeowners with the Architectural Review Board (ARB) application and review process. Issue residential vehicle decals and distribute contractor decals and passes. Handle kayak and boat rental requests, including related paperwork, payments, and administrative tasks. Administrative & Financial Responsibilities Accept and process payments as needed, following established POA procedures. Reconcile and organize front desk payments for handoff to the Accounting Department. Maintain accurate records, complete required forms, and assist with routine administrative tasks. Submit minor work orders, including mailbox requests, and other maintenance concerns to the appropriate department. Assist with promoting community advertising opportunities and provide information to prospective advertisers. Community Support & General Office Duties Maintain and update community bulletin boards with current notices, announcements, and relevant information. Keep front desk materials, forms, and resources organized and up to date. Assist with special projects, community communications, and other administrative responsibilities as assigned. Perform other duties as assigned by management. Qualifications & Skills Essential Qualifications Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to multitask, prioritize responsibilities, and manage interruptions effectively. Strong problem-solving skills and the ability to exercise sound judgment when addressing questions or concerns. Professional, courteous, and patient demeanor when interacting with homeowners, contractors, vendors, and visitors. Strong organizational skills and attention to detail. Basic computer proficiency, including email, data entry, document management, and Microsoft Office applications. Ability to handle payments accurately and follow established financial procedures. Dependability, punctuality, and a positive attitude. Preferred Qualifications Previous experience in a receptionist, administrative assistant, customer service, or office support role. Experience handling payments, maintaining records, or performing basic financial administrative tasks. Familiarity with property owners' associations, community management, or residential services. Experience learning and navigating computer-based management systems. What We Offer The opportunity to work in a welcoming residential community. A collaborative and supportive team environment. The opportunity to make a meaningful contribution to homeowners' day-to-day experiences. Compensation and benefits commensurate with experience and applicable company policies. Rose Hill Plantation POA is an equal opportunity employer and welcomes qualified applicants who are committed to providing excellent service to our community.

Pay:

$17.00 - $20.00 per hour Expected hours: 37.0 - 40.0 per week

Benefits:

Paid time off

Work Location:

In person