Front Desk Associate (12pm-4pm Thu/Fr & weekends)

EVENINGS & WEEKENDS NEEDED!

GENERAL

STATEMENT OF DUTIES

The position of a Front Desk Associate is a part-time position located Downtown & the Ponds. This position works in direct contact with current and potential members. Primary duties are, but not limited to, being a source of information to both current and potential members, processing program registrations and memberships, and processing cash and non-cash transactions.

PRINCIPLE ACTIVITIES

Greet members and guests. Conducting tours of the facility. Knowledgeable of YMCA departments and programs. Answering inquiries, both in person and over the phone.

Knowledgeable regarding fees:

class, joining, and programs. Ability to change account status and charge necessary fees. Ability to accept and record all payments (cash/check/credit card). Responsible for keeping up to date with procedures by reading the Front Desk Journal at the start of every shift. Run nightly close out and balance with cash, checks, and credit cards while ensuring till is left at nightly balance amount. Ensure nightly close out envelope is secured in safe. Ensure doors and cabinets are locked and keys are secured in safe. Assist Members/Program members with program registration(s). Ability to address ALERTS with members in a discreet manner. Answer member questions regarding account information. Perform various cleaning duties as assigned. Resolve member complaints and issues. If necessary, properly refer them to appropriate supervisor or director. Attend and participate in monthly staff meeting. Perform other related duties as assigned by management

ABILITY TO

Set an example for the members by displaying

YMCA Core Values:

caring, honesty, respect, and responsibility. Establish and maintain cooperative relationships with members, staff, and others contacted in the course of the work. Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Communicate clearly and concisely, orally and in writing.

SPECIAL REQUIREMENTS

CPR/AED certification (child and adult) required within 3 months of hire. Completion of all mandatory on-line courses is required in order to be allowed to work.

COMPUTER SKILLS

Proficient in the Windows Environment, emphasis on Word and Excel. Education High School diploma or GED. Physical Demands Carrying _X_ Kneeling_X_ Pushing_X_ Sitting_X_ Climbing_X_ Lifting_X (min 25 lbs)_ Running_X_ Stooping_X_ Crouching_X_ Pulling_X_ Standing_X_ Walking_X_

Job Type:

Part-time Pay:

From $12.00 per hour

Benefits:

Employee discount

Work Location:

In person