Veterinary Receptionist

Veterinary Receptionist Department:

Receptionists Employment Type:

Full Time Location:

Cookeville, Tennessee Compensation:

$15.00 - $16.00 / hour Description Flatt Veterinary Clinic is seeking a Full-Time Veterinary Receptionist / Customer Service Representative (CSR) to join our growing animal hospital team. We are a compassionate, client-focused veterinary practice dedicated to providing high-quality medical care and exceptional customer service to pets and their families. If you have experience in a veterinary clinic, animal hospital, medical office, or healthcare setting and thrive in a fast-paced, team-oriented environment, we would love to connect with you. The Veterinary Receptionist plays a critical role in maintaining smooth daily operations while delivering an outstanding client experience. Key Responsibilities Client Service & Front Desk Operations Greet clients and patients warmly and professionally Deliver exceptional customer service in a busy veterinary environment Answer multi-line phones and manage high call volumes Respond to client inquiries regarding services, procedures, and policies Provide clear communication between clients and veterinary staff Schedule, confirm, and manage appointments for exams, surgeries, and follow-ups Optimize appointment flow to support efficient clinic operations Minimize wait times while maintaining accuracy Oversee patient check-in and discharge processes Process payments, issue receipts, and manage invoices Maintain accurate financial documentation Accurately enter and update client and patient information in the electronic medical record (EMR) system Maintain organized, detailed, and compliant medical records Assist with administrative tasks including filing and data entry Prepare patient information for veterinarians and technicians Handle client questions and concerns with empathy and professionalism Resolve issues efficiently and escalate when appropriate Support clients during routine visits and emotionally sensitive situations Work closely with veterinarians, technicians, and support staff Support workflow and patient care coordination Contribute to a respectful, collaborative team culture Skills, Knowledge & Expertise to be

Successful Preferred:

1-2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or in a medical/healthcare customer service role Experience in a veterinary clinic or animal hospital strongly preferred

Required Skills:

Excellent communication and interpersonal skills Strong multitasking and organizational abilities High attention to detail and accuracy in recordkeeping Comfort with EMR software and scheduling systems Professional demeanor with compassion and emotional intelligence Ability to work in a fast-paced veterinary setting What We Offer At Flatt Veterinary Clinic , we believe our team is the foundation of exceptional veterinary care. As a full-time Veterinary Receptionist / Customer Service Representative, you'll receive a comprehensive benefits package and meaningful opportunities for professional growth. Hourly pay based on experience, skill level, and veterinary background Performance-based growth and advancement opportunities Medical, dental, and vision insurance 401(k) retirement plan with employer match Paid Time Off (PTO) and paid holidays Company-paid life and disability insurance Employee Assistance Program (EAP) Continuing education support Access to training resources and skill development programs Opportunities to grow into senior CSR, lead receptionist, or hospital leadership roles Cross-training opportunities to expand your veterinary knowledge Generous employee discounts on veterinary services and products The opportunity to work in a modern, well-equipped animal hospital Collaborative work environment built on respect and communication Leadership that values feedback and employee engagement A practice that prioritizes both patient care and team well-being