Spa Front Desk Receptionist

We are seeking a professional and customer-focused Spa Front Desk Receptionist Lead to join our team. The ideal candidate will have previous experience in a spa or wellness environment, with a passion for delivering exceptional customer service. As the first point of contact, the Spa Front Desk Lead plays a crucial role in creating a welcoming and relaxing atmosphere for our clients, ensuring smooth and efficient operations at the front desk.

Key ResponsibilitiesClient Reception & Experience:

Serve as the first point of contact, providing a warm, welcoming, and professional atmosphere. Assist clients with check-in and check-out, ensuring a smooth and enjoyable spa experience. Manage appointment scheduling via phone, email, and in person, while maintaining efficient service flow. Address client inquiries, concerns, and special requests with professionalism and poise. Provide personalized recommendations on spa treatments and retail products to enhance the client experience.

Front Desk Operations & Leadership:

Oversee and train front desk team members, ensuring consistent, high-quality customer service. Manage daily front desk operations, including staff scheduling, task delegation, and performance monitoring. Implement front desk procedures to ensure efficiency, organization, and an optimal client experience. Collaborate with spa therapists, estheticians, and management to streamline communication and workflow.

Marketing, Promotions & Social Media:

Assist in developing and executing spa promotions, special offers, and membership programs to drive business growth. Manage and create engaging content for the spa's social media platforms, including capturing in-spa experiences. Promote retail products and services to increase sales and client engagement. Support marketing initiatives by maintaining an updated knowledge of current specials and packages.

Appointment & Revenue Management:

Optimize scheduling to maximize appointment bookings and therapist availability. Confirm client bookings, follow up on cancellations, and minimize no-shows. Process payments accurately and manage service billing with attention to detail. Track and report key performance metrics, including sales, appointment bookings, and customer retention.

Administrative Duties:

Maintain accurate client records and update booking systems. Assist in inventory management, restocking products, and coordinating with vendors. Ensure all front desk and lobby areas are clean, organized, and stocked with necessary materials. Collaboration with

Upper Management:

Work closely with spa leadership to implement strategies for business growth. Provide feedback on client trends, service improvements, and operational enhancements. Participate in meetings to align front desk operations with overall spa goals. Assist in hiring, training, and evaluating front desk staff performance.

Qualifications & SkillsExperience & Education:

✔ Minimum 1-2 years of experience in a spa, wellness, hospitality, or customer service role (front desk or leadership experience preferred). ✔ Proficiency in scheduling software and point-of-sale systems is a plus. ✔ Knowledge of spa treatments, products, and services is an advantage.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

Flexible schedule Health insurance Paid time off

Shift:

12 hour shift Evening shift Morning shift

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Farragut, TN 37934 (Required)

Work Location:

In person