Front Desk Associate

Front Desk Associate Location:

Wahoo Ziplines Position Type:

Seasonal / Part-Time / Full-Time Position Summary The Front Desk Associate is responsible for providing excellent customer service to guests visiting Wahoo Ziplines. This role manages reservations, guest check-in, waivers, and payments while ensuring a smooth and welcoming experience for all participants. The Front Desk Associate serves as the first point of contact for guests and helps coordinate with guides and operations staff to keep tours running efficiently. Key Responsibilities Greet guests in a friendly and professional manner upon arrival Check in guests for zipline tours and verify reservations Assist guests with completing required waivers and safety forms Process ticket sales, payments, and reservations using the reservation system Answer phone calls and respond to guest inquiries about tours, availability, and pricing Provide accurate information about zipline tours, safety requirements, and company policies Coordinate with zipline guides to ensure tours depart on schedule Maintain organized records of reservations and guest information Perform light cleaning duties in the office and front desk area (such as organizing the desk, wiping surfaces, and maintaining a clean guest area) Handle guest questions or concerns in a professional and helpful manner Qualifications Strong customer service and communication skills Friendly and professional attitude Basic computer and phone skills Ability to multitask in a fast-paced environment Reliable transportation to and from work Availability to work weekends and holidays during peak tourism seasons Previous hospitality, tourism, or customer service experience is preferred but not required Work Environment Indoor front desk position within an outdoor adventure tourism business Regular interaction with guests from around the country and internationally Team-oriented environment focused on providing a safe and enjoyable experience for guests

Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Ability to

Commute:

Sevierville, TN 37876 (Required)

Work Location:

In person