A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Company Overview International Cooling Tower (ICT) has been a leader in industrial cooling tower engineering since 1958. With a commitment to excellence, integrity, and outstanding service, ICT provides innovative cooling solutions to various industries across North America and beyond.
Summary:
As the first point of contact for our company, Receptionist plays a crucial role in creating a positive and welcoming environment for visitors, clients, and employees. This position requires excellent communication skills, exceptional multitasking abilities, and a strong customer service orientation.
Job Scope and Tasks:
Greet and welcome visitors, clients, and employees with warm and friendly demeanor. Answer and direct incoming calls promptly, professionally, and accurately. Provide information and assist callers by answering inquiries or referring them to appropriate individuals. Maintain a clean and organized reception area, ensuring a professional and welcoming atmosphere. Manage the incoming and outgoing mail, including sorting, distributing, and preparing outgoing mail or packages. Assist with administrative tasks, such as data entry, filing, and maintaining records. Maintain office supplies inventory and place orders as needed. Collaborate with internal teams to coordinate and support company events, including meeting preparations and catering arrangements. Assist with special projects and perform additional duties as assigned.
Job Qualifications:
Proven work experience as a receptionist or in a similar role is preferred. Excellent verbal and written communication skills. Bilingual in English and Spanish considered an asset. Exceptional interpersonal skills with the ability to interact with individuals at all levels. Strong customer service orientation, with the ability to handle inquiries and requests in a professional and efficient manner. Outstanding organizational and multitasking abilities, with keen attention to detail. Proficient in using office software, such as Microsoft Office Suite (Word, Excel, Outlook). Ability to handle confidential and sensitive information with integrity. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to adapt to changing priorities and handle unexpected situations. Knowledge of office equipment operations and basic troubleshooting. If you are passionate about providing exceptional customer service and want to be part of a dynamic team at International Cooling Tower, we invite you to apply today!
