Patient Services Representative Location:

8080 State Hwy 121, Suite 300, McKinney, TX 75070

Schedule:

7:50 AM - 5:00

PM Pay Rate:

$19.00/hour

Employment Type:

Non-IT Contractor (Onshore) —

Contract-to-Hire Contract Period:

08/30/2026 to 10/30/2026

Segment:

Optum Care Delivery Minimum Education:

High School Diploma/GED or equivalent

Certification Required:

None Position Overview Our clinic is seeking a Patient Services Representative to join a team of 8 PSRs who serve as the first point of contact for patients, primarily managing incoming phone calls along with front-desk and administrative support duties. This role is essential to ensuring a smooth, professional, and welcoming patient experience from the moment they contact or enter the office. This is a contract-to-hire position, with an initial contract period from 08/30/2026 to 10/30/2026 , with potential for conversion to a permanent role based on performance and business need. Key Responsibilities Answer incoming phone calls and route or resolve patient inquiries promptly and professionally Greet and check in patients, ensuring a positive front-desk experience Accurately enter and update patient information in the EMR system (eClinical) Schedule, confirm, and manage patient appointments Verify insurance information and collect necessary patient documentation Maintain a clean and organized lobby/waiting area (shared rotation among the full team) Communicate clearly and courteously with patients, providers, and staff Support general administrative and office tasks as needed Ideal Candidate Background Prior healthcare or medical office experience preferred Ability to learn EMR systems (eClinical) quickly Demonstrated excellent customer service skills Required Skills/Experience Minimum 2 years of solid customer service experience Preferred Skills/Attributes Bilingual in Spanish (at least 1 of 2 selected candidates must be bilingual in Spanish) Polished, professional appearance and presentation Dress Code Business casual required. Slacks and a shirt/blouse; no sandals or t-shirts. Nails must be kept short. Please avoid wearing strong or overpowering perfumes/colognes. Interview Process In-person interview(s).