Full Job Description Job Title:

Front Desk Associate Position Overview We are looking for an enthusiastic, reliable, and customer-focused Front Desk Associate to join our team. As the primary face of our facility, you will create a welcoming atmosphere for members, manage daily shift operations from opening to closing, and ensure seamless service delivery.

Key Responsibilities Member Interaction & Hospitality:

Greet all members and guests warmly, execute member check-ins, answer incoming calls professionally, and handle inquiries with outstanding courtesy.

Sales & Product Knowledge:

Stay up to date on membership options, class schedules, facility policies, and promotional campaigns. Actively offer and sell retail products, such as supplements and beverages.

Facility & Shift Operations:

Handle shift tasks according to procedure, including unlocking/securing the facility, setting up ambient music/TVs, conducting safety walk-throughs, and executing proper opening and closing routines.

Inventory & Cash Control:

Perform accurate inventory counts and cash drawer audits at the beginning and end of every shift.

Cleanliness & Maintenance:

Maintain a neat and organized front desk and lobby area, gather, wash, and fold facility towels, and assist in keeping common areas tidy.

Incident Handling & Confidentiality:

Immediately report injuries, facility concerns, or member issues to management while strictly protecting member privacy and account confidentiality.

Core Expectations & Qualifications Punctuality & Reliability:

Excellent time management with a firm commitment to arriving promptly for scheduled shifts.

Professional Presentation:

Friendly, welcoming demeanor with positive body language and adherence to the staff uniform dress code.

Process Discipline:

Strong attention to detail with the ability to follow operational checklists and procedure guides consistently. Join us as a Front Desk Associate to bring your energetic attitude and organizational expertise into a role that makes a real difference every day. We value proactive individuals who thrive on delivering excellent service while supporting our team's success!

Pay:

From $15.00 per hour

Benefits:

Flexible schedule

Work Location:

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