Receptionist

A Long-Term Care (LTC) Receptionist acts as the primary point of contact, ensuring a welcoming environment while managing high-volume calls, visitor check-ins, and administrative tasks in a skilled nursing or assisted living facility. They maintain front desk security, support staff with clerical duties, and uphold resident confidentiality.

Key Responsibilities Visitor & Resident Management:

Greet visitors, family members, and staff warmly, ensuring they feel welcomed and supported. Monitor visitor logs and enforce security protocols.

Telephone Operation:

Answer multi-line phone systems, take messages, and direct calls to appropriate staff efficiently.

Administrative Support:

Assist with office tasks including filing, data entry, sorting mail, and operating office equipment.

Operational Support:

Coordinate with departments on admissions, maintain resident rosters, and assist with staff paging.

Compliance:

Adhere to HIPAA regulations, patient confidentiality policies, and the Resident's Bill of Rights.

Required Qualifications Education:

High school diploma or GED required.

Experience:

0-2 years of reception or customer service experience (healthcare environment preferred).

Skills:

Strong communication, proficiency in Microsoft Office, and ability to manage multi-line phone systems.

Attributes:

Exceptional patience, empathy, a professional demeanor, and a positive, calm personality. Benefits (Often Included) Health, dental, and vision insurance Paid time off Retirement plans (401k)