At Neural Effects we provide diagnosis, care coordination, and specialized intervention for individuals facing cognitive decline due to dementia and other major neurocognitive disorders. We are excited to open a position on our administrative assistant team to individuals who want to work in a clinic that really makes a difference! The ideal hire will be an attentive, kind, genuine individual who is excited to learn all they can about what we do. We create great relationships with our patients and their families every day, so you must be someone who can enjoy engaging with people and helping them to feel comfortable. Position Summary The reception staff is responsible for greeting and assisting visitors and callers, checking patients in and out of appointments, patient scheduling, referrals, schedule management, and facilitating patient flow. Other duties may be assigned to optimize clinic operations on an as needed basis. Primary Expectations Staff in this position must display a high level of motivation, attention to detail, and responsibility. The receptionist must excel at engaging and developing a rapport with patients and actively collaborate with other team members to give patients a streamlined and personalized experience. The highest priority of this person should be to help patients feel comfortable, heard, and important. Minimum Required Qualifications Two years experience in a customer service-oriented setting Experience and/or ability to effectively use a multi-line phone system Type at least 35 wpm Any equivalent combination of experience, training and/or education as approved by the manager Essential Job Functions Greet and assist all visitors to the clinic in a friendly and welcoming manner Schedule new patients for appropriate appointment types Check patients in for scheduled appointments, verifying all demographic and insurance information Take co-pays and collect patient balances Review new patient referrals and gather medical records Perform intake calls Check patients out following appointments Schedule patients according to recommended treatment protocols Make appointment reminder calls as needed Send forms, paperwork, and other intake documents to patients via email or EHR Create, compile, and send referrals to other providers via email and efax Thoroughly document patient interactions Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures Additional Responsibilities Ensure all office areas are neat and sanitary Maintain the front desk area, ensuring all patient handouts are organized and accessible to providers Room patients, assist patients with intake paperwork when required Perform other duties as assigned Education and Experience One year experience in reception or as an administrative assistant Two years of experience in a customer service-oriented setting Physical Demands Must be able to remain in a stationary position for up to 8 hours per day. Frequently moves about inside the office to access files, copy machines, etc. Constantly operates a computer, calculator, and copy or printing machines. May occasionally need to lift up to 50 lbs. Frequently communicates with patients, staff, and providers and must be able to express oneself clearly and accurately. Work Environment Work is performed in a temperature-controlled, indoor office setting. The work environment may sometimes be loud and distracting. Schedule The anticipated shift hours for this opening are listed below, applicants must be available to work the entirety of each of these shifts. Additional hours may be available depending on coverage needs, and the ideal candidate will be someone who is able to cover additional hours when necessary. Mondays 9:30 AM

• 3:00 PM Tuesdays 9:00 AM
• 5:00 PM Wednesdays 8:30 AM
• 4:00 PM Thursdays 8:00 AM
• 5:00 PM Fridays 8:30 AM
• 4:00

PM Disclaimer:

The duties, responsibilities, and other facets of this position that are described above are not an exhaustive list, and additional tasks may be assigned to the employee according to business needs. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation. Neural Effects reserves the right to revise the job description at any time.

• Applicants who provide a cover letter will be given preference.
• Please do not call our office regarding openings; we are very busy helping our patients!

Job Type:

Part-time Base Pay:

From $17.00 per hour

Work Location:

In person