The front desk coordinator oversees and ensures that all front desk activities, including calls, reservations and guests services are handled in a 5-star manner. The ideal candidate has experience in customer service and schedule management; a strong retail sales background; is able to display a pleasant personality with a dynamic professional attitude; efficiently handles complaints and promotes a positive work environment. Responsibilities Oversees the register and reservation system Schedules guest reservations and confirmation calls for future appointments Shows great public relation skills to guests and students Maintains a clean and clutter free environment Completes all assigned shift duties (Opening, Mid, or Closing Shifts) Checks all guests in according to company protocol; including confirmation of required paperwork in advance Communicates well with guests, students and staff Supports and directs students; allows a smooth guest flow in the front area during the check-in and check-out process Maintains communication with School Instructors Resolves front desk challenges quickly and professionally Assists students in completing the service experience by suggesting products aligned with their needs and encouraging guest rebooking Maintains a friendly, professional, and accommodating attitude while answering phones and interacting with guests and staff Responds to guest inquiries promptly Properly schedules guests using the prescribed greeting and scheduling dialogue Maintains accurate guest reservation records Quotes accurate service prices, service times, and provides appropriate descriptions of all services Recommends additional services and promote monthly specials and/or promotions Provides general information to the public Connects all prospective students to the Admissions Coordinator Acts as an encouraging mentor to students and maintains professional relationships Represents a professional spa image by of following the dress code guidelines Attends all scheduled meetings and trainings and improves performance Requirements Proven work experience as a receptionist or in retail sales Thorough knowledge of customer service, office management and basic bookkeeping procedures Solid knowledge of MS Office Excellent communication and people skills Good organizing and multitasking abilities Problem solving skills High School Diploma Cosmetology or esthetic background is a plus

Job Type:

Part-time Pay:

$13.00 - $14.00 per hour

Benefits:

Employee discount Paid time off

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person