Receptionist-FT-Internal Medicine-Orem

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary:

This is a great opportunity to join a respected medical practice as a Medical Receptionist. We are looking for a dedicated professional who can maintain a polished image and uphold the highest standards of communication. As a bilingual member of our front-desk team, the successful candidate must be able to multi-task while providing excellent service to both our English and Spanish-speaking patient base.

Essential Job Functions:

Bilingual Patient Support:

Act as a primary point of contact for Spanish-speaking patients, providing clear translation and assistance during the check-in/check-out process and over the phone.

Patient Coordination:

Greet all patients warmly, manage the check-in process, and ensure demographic information and insurance details are accurately captured in the system.

Communication:

Manage a multi-line phone system, making outbound calls for appointment reminders and responding to patient inquiries in both English and Spanish.

Scheduling & Billing:

Coordinate provider schedules to optimize patient flow and accurately process co-pays, deductibles, and patient payments.

Administrative Support:

Maintain electronic medical records (EMR) with a high level of detail and ensure strict adherence to HIPAA patient confidentiality regulations.

Professionalism:

Maintain a positive, professional attitude and a self-starting approach to ensure a smooth administrative workflow and a welcoming office environment.

Qualifications:

Language:

Fluency in both Spanish and English (written and verbal) is required.

Experience:

At least 1 year of previous customer service experience is required; prior experience in a medical office or healthcare setting is highly preferred.

Skills:

Exceptional telephone etiquette and the ability to multi-task in a fast-paced environment while maintaining a patient-centered approach.

Technical Proficiency:

Strong computer skills and the ability to navigate scheduling software and office equipment.

Interpersonal:

A "self-starter" mentality with a great attitude and the ability to work well within a collaborative team.

Hours:

Monday through Friday