Front Desk Coordinator

Front Desk Coordinator Ashburn, VA 20147 $22

• $26 an hour
• Full-time $22
• $26 an hour
• Full-time

FRONT DESK COORDINATOR

—

PLASTIC SURGERY & DERMATOLOGY

Ashburn, VA / Mclean, VA /

Tysons, VA PAY:

$22.00

• $26.

00 per hour Competitive benefits offered — discussed during the hiring process

ABOUT THE ROLE

Our client is a Luxury Medical and Aesthetic practice and is currently looking for a Front Desk Coordinator plays a crucial role at their business, ensuring that the patient's experience is second to none. They are the face of the practice, responsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demonstrating exceptional customer service skills, strong communication skills, attention to detail, and the ability to multitask effectively.

WHAT YOU'LL DO

▸ Patient Check-In & Out Be a warm welcome to the practice by greeting patients and offering refreshments Ensure appropriate consents are filled out prior to the patient's appointment Assist with patient questions and retail display browsing Ensure the patient has their next appointment booked ▸ Scheduling Appointments Schedule appointments with the correct provider, treatment, time allotment, and spacing Contact the waitlist for last-minute openings and communicate scheduling gaps to management Adhere to office policies regarding cancellations and no-showed appointments Confirm appointments booked online and communicate specials and sales to patients ▸ Billing & Payments Input bills for products and check applicable rewards points Collect deposits, take payments, and determine insurance co-pays Take pre-payments for surgical procedures Add referral credits into patient charts and manage online store payments and gift cards ▸ Managing Incoming & Outgoing Calls Demonstrate exceptional customer service skills over the phone Be an excellent source of information for patients calling with inquiries Manage patient requests for records, scheduling, rescheduling, or cancellations Redirect calls to the proper staff member as needed Complete confirmation calls and return voicemails in a timely manner ▸ Documentation & Patient Records Document all correspondence with patients Scan documents into patient charts Manage records requests ▸ Inventory Management Assist patients purchasing retail products Count and restock inventory daily and check in orders Communicate with management when products or supplies are needed Fulfill online store orders ▸ Administrative Tasks Manage incoming and outgoing faxes Stay up to date on promotions and sales Manage cash deposits and review applicable reports Complete daily tasks as assigned by the Front Desk Manager Keep the waiting area clean and well stocked

WHAT WE'RE LOOKING FOR

Exceptional customer service skills with a patient-first mindset Strong communication skills — both over the phone and in person High attention to detail and ability to multitask effectively in a fast-paced environment Comfortable with billing, payments, and financial coordination Confident handling patient records, documentation, and scheduling systems Able to stay up to date on promotions, specials, and practice offerings Professional, warm, and polished presentation at all times This is a high-touch, high-impact front office position in a premium plastic surgery and dermatology practice. You will be the first and last impression every patient has — and that matters deeply. If you take pride in delivering a seamless, warm, and professional experience, this role is built for you.

Job Type:

Full-Time Work Location:

In Person Job Type:

Full-time Pay:

$22.00

• $26.

00 per hour

Benefits:

Flexible schedule

Work Location:

In person