Front Desk Receptionist

Customer Service Skills:

Exceptional interpersonal and communication skills to provide a warm and welcoming experience for all guests.

Professional Appearance:

Maintain a neat, professional appearance in accordance with Marriott brand standards.

Experience:

Previous experience in a front desk, hospitality, or customer service role preferred.

Technical Skills:

Proficiency with hotel property management systems (PMS), reservation software, and basic computer applications (MS Office).

Multitasking:

Ability to handle multiple tasks efficiently in a fast-paced environment.

Problem-Solving:

Strong problem-solving skills to address guest inquiries, complaints, and special requests with professionalism and tact. Attention to

Detail:

Accuracy in handling reservations, check-ins/check-outs, billing, and cash handling.

Availability:

Flexible schedule including evenings, weekends, and holidays as required.

Team Player:

Willingness to collaborate with housekeeping, maintenance, and management teams to ensure a seamless guest experience. Bilingual (Preferred): Fluency in English and a second language is a plus to better assist diverse guests.

Physical Requirements:

Ability to stand for extended periods and occasionally lift up to 25 lbs.

Job Types:

Full-time, Part-time Work Location:

In person