Veterinary Receptionist

Malletts Bay Veterinary Hospital is a growing, 7-doctor practice, providing complete care to our canine and feline patients. Our client care representatives are the first and last point of contact a client has with our hospital, they must be attentive to our patients and clients, and maintain a polished appearance. They must relay accurate information and maintain a smooth, well-planned, and orderly flow of clients and patients. It is imperative to have effective communication skills both verbal and written and have the ability to maintain composure during times of stress or difficult situations. Prior experience within a veterinary hospital is preferred to efficiently and effectively carry out necessary duties and responsibilities of a client care representative. Previous experience as a veterinary receptionist is highly preferred. Starting wage will be based on past job experience in this field. References are required. Essential duties and responsibilities are as follows. Provide top-notch customer service. Being attentive to client and pet needs Identify and work compassionately with clients in various emotional states. Work patiently with distressed, frustrated, or disgruntled clients. Answer and triage phone calls from clients. Schedule appointments and procedures. Check-in and check-out clients while maintaining and monitoring the schedule and flow. Client call backs and follow ups from visits using our client communication program. Respond timely to email inquiries and relay appropriate information to/from clients to doctors and/or management. Managing record requests between other hospitals and specialty practices. Fill prescriptions accurately. Must be able to carry bulky items such as pet food and pets to customer vehicles. Client education. Assist in cleaning the hospital, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed. Process payment transactions and maintain account receivable records. Maintain proper documentation in the electronic medical record.

Computer skills:

Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. Experience with IDEXX Cornerstone Practice Management Software is a plus.

Other:

Client Care Representatives must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary. If you have questions or concerns about this job description, contact the Practice Manager, Samantha.

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person