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Front Desk Agent
Job
Best Western Lake Front Hotel
Ritzville, WA (In Person)
$37,960 Salary, Full-Time
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Job Description
Job Summary We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with enthusiasm and efficiency. Responsibilities Greet visitors, clients, and staff with a warm, professional demeanor, ensuring a positive first impression. Answer multi-line phone systems promptly and courteously, directing calls accurately and efficiently. Manage appointment scheduling, calendar management, and coordinate meetings using tools like Google Workspace and Microsoft Office. Handle data entry, filing, and document proofreading to maintain accurate records and support administrative tasks. Assist with office management duties such as organizing supplies, maintaining cleanliness, and overseeing clerical functions. Provide customer support by addressing inquiries via phone or email with excellent phone etiquette and professionalism. Support bookkeeping tasks using QuickBooks or similar software to track expenses and manage basic financial records. Skills Proven experience in office management, clerical work, or as a receptionist in fast-paced environments. Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills. Excellent organizational skills with the ability to multitask effectively while managing time efficiently. Bilingual abilities are highly valued to assist diverse client needs. Exceptional customer service skills with a friendly attitude and professional phone etiquette. Familiarity with multi-line phone systems and office equipment such as printers and fax machines. Experience in medical or dental receptionist roles is a plus but not required; relevant personal assistant experience is also beneficial. Join our team as a Front Desk Agent where your proactive approach will help us deliver outstanding service while advancing your career in office administration!