Job Summary We are seeking a reliable, personable, and detail-oriented Front Desk Associate to support daily operations. Cohesive Therapy is a holistic wellness center specializing in lymphatic drainage massage. Our company values are rooted in teamwork, self-sufficiency, and providing white-glove service to every client. We work as a collaborative team and place a strong emphasis on compassion, professionalism, and delivering an exceptional client experience. While this is an administrative role, strong customer service skills, confidence in client interaction, and a genuine interest in holistic wellness are essential. This position is ideal for someone who enjoys wearing many hats and thrives in a fast-paced, people-centered environment. Bilingual abilities, customer service, EMR scheduling, and social media experience are highly valued. Duties Greet and assist clients with warmth and professionalism Schedule appointments and manage calendars Assist clients with questions about services, packages, memberships, and products Answer phones, return calls, and conduct client outreach and reminder calls Make cold calls and proactive outreach to potential clients, referral partners, and past clients to help fill the schedule and generate new business Handle billing, payments, and EMR software (we use Jane) Basic insurance claim-related tasks Assist with office setup and closing procedures Keep common areas, retail displays, and front desk areas clean and organized Turn rooms between sessions, manage laundry, and support general cleaning tasks Monitor inventory levels for retail products, treatment supplies, office supplies, and other center necessities Create and send promotional newsletters and advertisements (Mailchimp) Assist with basic marketing and social media tasks (Canva experience a plus) Create and schedule posts for Instagram and Facebook Support day-to-day center operations and assist with additional administrative needs as they arise Attend community events, races, wellness events, expos, and local promotional events with the Cohesive Therapy team

Requirements Required:

Prior experience in a front desk, administrative, or client-facing customer service role Strong communication and phone etiquette skills Comfortable interacting with clients throughout the day Ability to multitask and stay organized in a fast-paced environment Willingness to help with cleaning, chores, and center upkeep Comfortable being on your feet and moving throughout the center Team-oriented with a positive, growth-minded attitude Interest or passion for holistic health and wellness Experience with marketing, social media, or Canva is a plus (not required) Open availability during the week If you are organized, personable, adaptable, and excited to be part of a growing holistic practice, we would love to hear from you. + Please do not show up at our facility without a scheduled interview. We are appointment only

Pay:

$16.66 - $21.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Flexible schedule Free parking Paid time off

Education:

High school or equivalent (Required)

Experience:

Front desk: 1 year (Required) Ability to

Commute:

Vancouver, WA 98661 (Required)

Work Location:

In person