Front Desk Associate A&W Auto Service Milwaukee, WI Job Details Full-time $600 - $1,200 a week 10 hours ago Qualifications Retail sales transactions Estimating software Service scheduling Driver's License Cash register operations Computer-aided vehicle damage estimating Experience working in the automotive repair industry Computer skills Estimating for automotive body repair Mechanical knowledge Full Job Description Job Summary We are looking for a customer-focused Front Desk Associate to join our team. In this role, you will be the main point of contact for clients—welcoming guests, handling vehicle check-ins, explaining service options, and keeping customers updated. You will blend excellent customer service with basic mechanical knowledge to recommend necessary maintenance, provide accurate estimates, and ensure a seamless experience from start to finish. Duties &

• Responsibilities

• Warmly welcome customers, listen to their concerns, and accurately note down vehicle issues. Schedule and manage customer service appointments efficiently. Explain needed repairs and provide clear, accurate quotes using estimating software. Recommend helpful maintenance services (such as oil changes, tires, brakes, and alignments). Assist customers with emission tests and explain any required follow-up services. Work closely with technicians to ensure jobs are completed accurately and on time. Keep customers updated via phone, email, or in person throughout the repair process. Process customer payments and handle cash/card transactions accurately. Help maintain a clean and organized office and customer reception area. Utilize basic auto knowledge to assist in creating precise repair estimates.

Requirements Experience:

Previous experience as a Service Advisor or front-desk agent in a car repair shop.

Technical Knowledge:

Good understanding of basic car mechanics, parts, and maintenance.

Software Skills:

Ability to use computer software to create repair estimates and quotes.

Communication:

Strong customer service, communication, and scheduling skills.

Sales Experience:

Experience in auto sales or retail is a plus.

License:

Valid driver's license with a clean driving record.

Multitasking:

Comfortable handling money and managing multiple tasks in a fast-paced environment.

Language:

Bilingual in English and Spanish is preferred. If you have a passion for cars and great customer service skills, come join our team! Apply today!

Pay:

$600.00 - $1,200.00 per week

Work Location:

In person