A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
About Shepherd Center With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers , strong support from leadership, and fun activities that have ke pt over 1 2% of staff members working at Shepherd for more than 20 years . The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also directs and addresses inquiries of front entrance walk-in traffic.
JOB RESPONSIBILITIES
The PBX Operator performs several duties to facilitate communications into the Center.
Accountabilities:
Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location. Clearly conveys and receives messages to meet the needs of all stakeholders. Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries. Greets and provides information to patients, families, vendors, and all other visitors. Monitors the work environment to ensure functionality, safety, and teamwork. Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.
REQUIRED MINIMUM EDUCATION
High School Diploma or equivalent.
REQUIRED MINIMUM CERTIFICATION
None required
REQUIRED MINIMUM EXPERIENCE
One year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.
REQUIRED MINIMUM SKILLS
Excellent interpersonal and communication skills. General computer experience required.
PREFERRED QUALIFICATIONS
None
PHYSICAL DEMANDS
None
WORKING CONDITIONS
Computer work Standing desk option The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
