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Bed Control Specialist FT Nights
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Georgia data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$31,478 / year median in Georgia
-10% projected decline
Job Description
Job Summary:
Coordination, prioritization and efficient use of all beds within the hospital for surgical cases, cardiac cath lab cases, vascular institute cases, special procedures, direct admissions from MD office or home, ER admissions, unit to unit transfers and transfers in from other facilities. The applicant must have excellent computer, telephone and customer services skills. The applicant must be able to keep accurate data to reflect patient location, bed usage, bed availability and pt. flow timing.Core Responsibilities and Essential Functions:
Maintenance of accurate and centralized information for all patients requiring placement in the hospital- Coordination of all procedural and surgical schedules for priority and accuracy of placement.
- Coordination of all admissions into the hospital i.e. direct admission, ER and hospital to hospital transfers.
- Coordination of unit to unit moves to facilitate opening appropriate beds as needed. Communication of information related to patients requiring placement
- Evaluation of all procedure and surgical schedules for pts requiring bed assignments post procedure and communication of this information to the appropriate unit.
- Evaluation of all ER admission requests for appropriate information for determination of placement.
- Processing of information from physicians office for accuracy regarding direct admits for proper placement and communication of this information to appropriate unit.
- Communication with the House Supervisor regarding all patients requiring admission from another hospital.
- notification of Bed Control Manager or House Supervisor of questionable admission for assistance from Utilization Management. Computer Skills
- Basic computer knowledge is required
- Proficiency in utilization of Pre- Admit and Bed Tracking required.
- Proficiency in utilization of Star Navigator required.
- Proficiency in utilization of PHS for schedules.
- Proficiency in use of word and excel needed for data collection and monitoring. Multitasking Abilities
- job requires utilization of telephone and computer simultaneously.
- creatively utilize resources with the ability to think outside the box to meet the needs of the patients needing beds.
- know when to ask assistance from Manager, House supervisor or Coordinator.
- Customer Service skills must always be utilized during all tasks. Communication and Placement of Patients in Emergent Situations
- Communication of patient requiring critical care placement to Unit Bed Coordinator of Critical Care and House Supervisor.
- Accuracy in obtaining information to call in the On-Call Teams for either Cath Lab or CVOR, calling in team, obtaining bed and notification of House Supervisor.